Chris Laperouse
New Iberia
Summary
Program Management professional with over 8 years of experience in disaster recovery, specializing in emergency management and crisis resolution. Demonstrates expertise in program development, compliance management, and quality assurance, with a proven track record of driving operational improvements and cost savings. Passionate about fostering teamwork and delivering effective solutions to support recovery efforts and enhance organizational resilience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Site Inspector - Contractor
Tidal Basin
04.2025 - Current
- Inspect disaster sites to assess damage and report findings using digital tools.
- Deliver exceptional customer service, enhancing client satisfaction.
- Utilize GPS and measurement tools for precise facility assessments.
- Document and upload data efficiently, ensuring accuracy and timeliness.
- Contribute to project success by providing detailed and reliable reports.
- Implemented detailed reporting protocols that improved communication with stakeholders, resulting in timely project updates and increased transparency.
- Conducted thorough site inspections to ensure compliance with safety and quality standards.
- Developed inspection checklists and protocols to enhance efficiency and consistency in evaluations.
- Analyzed inspection findings to prepare detailed reports outlining compliance status and recommendations.
Program Support Assistant (Permanent Full Time)
Federal Emergency Management Agency (FEMA)
08.2024 - 04.2025
- Support the National Fire Data Center Branch by overseeing and executing successful administrative functions, including program management, scheduling, timekeeping, and reporting.
- Research and summarize findings relevant to assigned projects and provide recommendation to management on organizational needs and solutions to challenges.
- Oversee tasks to ensure all milestones are completed on time and deliverables meet quality standards.
- Achieved excellence on performance review for developing creative solutions to operational and project challenges and maximizing quality assurance and cost savings.
- Facilitate meetings and ensure team receives registration packets for conferences, take meeting minutes, and provide documentation to stakeholders.
- Coordinate training and classes for entire division by developing scheduling, inputting names, and monitoring accountability to ensure completion.
- Manage time and attendance through quality assurance checks, creating leave reports, and reporting on new and existing timekeeping guidance.
- Facilitate travel needs, including scheduling and preparing paperwork, travel authorizations, and vouchers.
- Handle responsibilities of records custodian officer, reviewing property inventories of equipment for the division and meet deadlines for all documentation and reporting.
- Develop briefing materials, convert files into appropriate formats, review information for use as reference material, and proofread and create and edit written communications.
Program Delivery Manager (Reservists)
Federal Emergency Management Agency (FEMA)
12.2017 - 08.2024
- Serves as part of the incident management workforce for the Joint Field Office (JFO), providing practical disaster field activities for various non-continuous emergencies and projects.
- Responds promptly to emergency disaster deployments within twenty-four hours, coordinating disaster response and recovery efforts among multiple agencies to aid over 5,000 affected individuals.
- Drives operational improvements, resulting in cost savings and enhanced applicant effectiveness, while adhering to Stafford Act standards and regulatory guidelines.
- Conducts interviews and meetings with disaster survivors to ensure a thorough understanding of assistance available for recovery and provides appropriate referrals to federal, state, and local agencies and voluntary organizations.
- Maintains comprehensive documentation for current and historical records, including legible notes, photographs, and recordings, earning performance evaluations rated as meeting or exceeding standards for each deployed disaster.
- Provides emotional and psychological support to individuals affected by disasters and training sessions on crisis management to foster resilience and preparedness.
- Maintains clear communication with all stakeholders, from frontline workers to upper management, while fostering a collaborative team spirit that leverages each member's unique strengths.
- Used Grants Manager to develop projects, capture important details and implement reports from the field and attach documents from clients to support their damage claims
- Established key performance indicators to monitor progress and drive continuous improvement initiatives.
Site Inspector (Reservists)
Federal Emergency Management Agency (FEMA)
12.2017 - 12.2021
- Conducted preliminary damage assessments and completed project worksheets to determine project eligibility.
- Estimated costs to repair or replace facilities, structures, and all other claimed damages.
- Acted as Inspector Reservist responding to emergency disaster deployments to JFO or designated location within twenty-four (24) hours' notice to assist with field operations.
- Conducted comprehensive site inspections to assess compliance with federal and state regulations.
- Mentored junior inspectors, providing guidance on best practices for effective site assessments.
- Implemented process improvements that enhanced inspection efficiency and accuracy across multiple projects.
- Used Grants Manager to implement Site Inspection data, photos, location Maps, Firmette Maps, Site Inspection reports
Land Title Researcher
Vermillion Abstract Co
04.2017 - 12.2017
- Worked with this employer on a temporary basis when demobilized and not deployed as a FEMA Reservist.
- Researched land titles for real estate, oil, and gas recordation, civil suits, tax liens, processing data claims, mortgage, and mineral searches.
- Prepared closing disclosures, post-closing records and disbursements.
- Completed thorough research into parish and county records to check-on mineral rights.
- Obtained and compiled research data to build abstracts in support of company drilling schedules.
HVAC Technician
Lennox International
06.2016 - 04.2017
- Performed troubleshooting on HVAC systems to determine the root cause of issues.
- Conducted maintenance service on HVAC systems to increase equipment life expectancy and prevent costly repair work.
- Read and interpreted blueprints and diagrams and effectively utilized measuring and testing instruments.
- Adjusted functional parts of devices and control instruments and installed special functional and structural parts.
- Completed inspection and installation of mechanical and electrical controls and units.
- Focal point for team and customer to provide an understanding of issue and outline plan of repair or service.
- Developed cost estimate and calibrated equipment to achieve maximum efficiency.
- Managed accurate records of time and materials used for each job project and/or task.
Field Service Operator
Baker Hughes
07.2013 - 12.2016
- Coordinated repair actions and supplied detailed documentation to the management team.
- Managed data log of parts and inventory for repairs in field operations.
- Supervised safety and quality control initiatives at job sites.
- Implemented troubleshooting techniques to alleviate service rig operating issues and maintain optimal performance.
Service Associate
Lowe's
01.2009 - 07.2013
- Addressed customer issues and improved satisfaction by providing tailored solutions to meet individual needs.
- Assessed customer information to identify problems, develop potential solutions, and ensure high-quality service.
- Demonstrated and explained the use of equipment to customers.
Land Title Researcher
Vermillion Abstract Co
09.2005 - 12.2009
- Worked with this employer on a temporary basis when demobilized and not deployed as a FEMA Reservist.
- Researched land titles for real estate, oil, and gas recordation, civil suits, tax liens, processing data claims, mortgage, and mineral searches.
- Prepared closing disclosures, post-closing records and disbursements.
- Completed thorough research into parish and county records to check on mineral rights.
- Obtained and compiled research data to build abstracts in support of company drilling schedules.
Education
General Business -
McNeese State University
Lake Charles, LAGeneral Business - undefined
Southern Louisiana Community College
Lafayette, LAEngineman A School, Filtration Fluids - undefined
Naval Military School
Great Lakes, ILSkills
- Disaster Recovery, Emergency Management, Team Leadership, Project Management, Risk Analysis, Compliance Management, Construction Management, Training Development, Program Development, Site Inspection, Crisis Management, Problem Solving, Conflict Resolution, HVAC Systems, Quality Assurance
Certification
- Program Delivery Manager FIWA Training Center
- Disaster Training – Site Inspector FEMA Homeland Security
- Property, Residence & Auto Certification 7 Insurance Adjuster Resource School
CUSTOM SECTION
- EMERGENCY MANAGEMENT DEPLOYMENTS
- Incident Management (FEMA)
- 4829DR-SC DR (IA Applicant Services Program Specialist) Greenville, SC - DRC #1 / PMCGrapevine2024 MC - Grapevine, Texas - Mobilization Center Responders Onward Movement
- 4776DR -OK DR - EDP ROR - Oklahoma City, Oklahoma - EDP ROR (PA Program Delivery Manager) / VirtualPMC2024 MC - Washington, District of Columbia - Mobilization Center Responders O&I
- 4699DR - CA DR - Fresno, California - AS (PA Program Delivery Manager)
- 4685DR -GA DR - Atlanta, Georgia - AWS (PA Program Delivery Manager)
- ODTFQS2022 ODT - Anniston, Alabama - TRNCTR TRAIN CTR FIWA Student (FQS Required Course 2022) Training
- ODTFQS2021 ODT - Anniston, Alabama - TRNCTR TRAIN CTR FIWA STUDENT (FQS Required Course 2021) Training
- 3560EM EM - FT Lauderdale, Florida - Branch (Sunrise) (PA Site Inspector Specialist)
- PMC2021 MC - Grapevine, TX - Mobilization Center Responders Onward Int - Personnel Mobilization Center 2021 (PA Site Inspector Specialist)
- 4339DR - PR DR - Guaynabo, Puerto Rico - JFO (PA Site Inspector Specialist)
- PMC2020 DR - Washington, District of Columbia - ROR Standard - Reception Peronel Mobilization (PA site Inspector Specialist)
- 4451DR -MO DR - Springfield, MO - AWS Springfield (PA Site Inspector Specialist)
- 4473DR-PR DR - Caguas, Puerto Rico - IOF Nestle (PA Site Inspector Specialist)
- 3426EM-PR EM - Caguas, Puerto Rico - IOF Nestle (PA Site Inspector Specialist)
- 4421DR-IA DR - Council Bluffs, Iowa - Branch #2 (PA Site Inspector Specialist)
- 4399DR DR - Tallahassee (Branch 4), Florida - JFO ANNEX Forrest (PA Site Inspector Specialist)
- TX-TRDR - Houston, TX - LTR0 II/ 4332DR -TX DR - Houston, Texas - Branch II (PA Site Inspector Specialist) 4354DR-ME DR - Manchester, New Hampshire - JFO
- ODTMEM02017 ODT - Leesburg, VA - TRAIN CTR NCC Emergency Management Orientation - Training Dec. 2017
ADDITIONAL INFORMATION
MILITARY SERVICE
Timeline
Site Inspector - Contractor
Tidal Basin
04.2025 - Current
Program Support Assistant (Permanent Full Time)
Federal Emergency Management Agency (FEMA)
08.2024 - 04.2025
Program Delivery Manager (Reservists)
Federal Emergency Management Agency (FEMA)
12.2017 - 08.2024
Site Inspector (Reservists)
Federal Emergency Management Agency (FEMA)
12.2017 - 12.2021
Land Title Researcher
Vermillion Abstract Co
04.2017 - 12.2017
HVAC Technician
Lennox International
06.2016 - 04.2017
Field Service Operator
Baker Hughes
07.2013 - 12.2016
Service Associate
Lowe's
01.2009 - 07.2013
Land Title Researcher
Vermillion Abstract Co
09.2005 - 12.2009
General Business - undefined
Southern Louisiana Community College
Engineman A School, Filtration Fluids - undefined
Naval Military School
General Business -
McNeese State University
Similar Profiles
Keanna StatamKeanna Statam
Data Entry/House Inspector at Tidal BasinData Entry/House Inspector at Tidal Basin
JUDE ISNARDYJUDE ISNARDY
Damage Inspector Specialist at Tidal Basin GroupDamage Inspector Specialist at Tidal Basin Group
Johnette BanksJohnette Banks
Damage Assessor at Tidal BasinDamage Assessor at Tidal Basin
Camille GravelCamille Gravel
Batterman/Cook at High Noon Restaurant GroupBatterman/Cook at High Noon Restaurant Group
ERICA DUGASERICA DUGAS
Collections Specialist at AggrekoCollections Specialist at Aggreko