Summary
Work History
Education
Skills
Timeline
Generic

Christa Johnson

Baton Rouge

Summary

Dynamic customer service professional with a proven track record at ATT, excelling in problem resolution and active listening. Enhanced client loyalty through empathetic communication and effective conflict management. Skilled in data entry and fostering strong customer relations, consistently exceeding expectations and driving repeat business.

Work History

Customer Service Representative

ATT
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Loan Consultant

First Heritage
  • Increased client retention rates by offering exceptional service and fostering strong relationships.
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
  • Exceeded sales goals through proactive networking and lead generation initiatives.
  • Interviewed prospective customers to discuss financial goals and means surrounding Type loans.
  • Compiled documentation necessary to successfully fund over Number loans per month.

Sales Associate

Furniture Liquidators Home Center
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Biology

Grambling State University
Grambling, LA

Business

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

ATT

Loan Consultant

First Heritage

Sales Associate

Furniture Liquidators Home Center

Biology

Grambling State University

Business

Baton Rouge Community College

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