Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTA KENDRICK

Denham Springs

Summary

Highly experienced Hospice RN with over 17 years in Hospice care, including 11 years providing direct patient care in the home and 6 years specializing in quality assurance, regulatory compliance, and ICD-10 coding in hospice. Highly proficient in medicare hospice guidelines, regulatory compliance, CoPs, hospice coding (ICD-10), and conducting audits for clinical records, admissions, and coding.

Adept at reviewing clinical documentation to ensure accuracy and compliance with hospice regulatory standards and hospice ICD-10 coding guidelines. Additionally, highly proficient in the Wellsky/Kinnser EMR system.

Overview

25
25
years of professional experience
1
1
Certification

Work History

QA Manager/ Medical Coder

Modern Hospice
04.2019 - 02.2025
  • Perform medical records review on all hospice admissions ensuring that the documentation supports hospice eligibility according to Medicare guidelines and assigning the correct diagnostic codes (per ICD-10-CM guidelines) for terminal illnesses and related conditions
  • Ensure the (ICD-10-CM) coding aligns with hospice-specific regulations and guidelines
  • Collaborated with the Admissions nurse and developed an individualized plan of care for every patient admitted (averaging 20-25 admits/mo), and ensuring care plans met all regulatory requirements
  • Audited other medical records including: all NP/F2F's, RN Recertifications, Aide care plans, and scheduled (in EMR) all written certifications and recertifications for the Medical directors to complete
  • Ensured all documentation continued to meet regulatory compliance with Medicare guidelines
  • Development and facilitation of in-service training for nursing staff, fostering understanding of the admit process and individualizing care plans according to regulatory requirements
  • Responsible for maintaining a comprehensive audit sheet for all new Admits and monthly Recerts tracking documentation accuracy, compliance, and regulatory adherence
  • Proficient in the electronic medical records (EMR) system Wellsky/Kinnser

QA Manager/ Medical Coder

Hospice in His Care
06.2013 - 02.2025
  • Perform medical records review on all hospice admissions ensuring that the documentation supports hospice eligibility according to Medicare guidelines and assigning the correct diagnostic codes (per ICD-10-CM guidelines) for terminal illnesses and related conditions
  • Ensure the (ICD-10-CM) coding aligns with hospice-specific regulations and guidelines
  • Collaborated with the Admissions nurse and developed an individualized plan of care for every patient admitted (averaging 10-15 admits/mo), and ensuring care plans met all regulatory requirements
  • Audited other medical records including: all NP/F2F's, RN Recertifications, Aide care plans, and scheduled (in EMR) all written certifications and recertifications for the Medical directors to complete
  • Ensured all documentation continued to meet regulatory compliance with Medicare guidelines
  • Development and facilitation of in-service training for nursing staff, fostering understanding of the admit process and individualizing care plans according to regulatory requirements
  • Responsible for maintaining a comprehensive audit sheet for all new Admits and monthly Recerts tracking documentation accuracy, compliance, and regulatory adherence
  • Proficient in the electronic medical records (EMR) system Wellsky/Kinnser

RN Case Manager

Generations Hospice
12.2007 - 06.2013
  • Coordinated comprehensive care for terminally ill patients by observing and assessing symptoms, administering medications, and offering emotional support to patients and families, fostering collaboration with physicians for optimal treatment outcomes
  • Performed chart audits to ensure compliance with state and federal regulations, improving quality assurance processes and participating in QA meetings to develop actionable strategies

Day Surgery/ Staff Nurse

Woman's Hospital
06.2000 - 12.2007
  • Provided direct patient care for post-operative and pre-operative patients daily in an ambulatory surgical unit, focusing on IV therapy, pain management, and patient education while participating in chart auditing and performance improvement initiatives

Weekend Supervisor

Golden Age Nursing Home
07.2003 - 12.2004
  • Supervised LPN and ancillary staff while addressing family complaints, conducting chart audits, and performing initial assessments for returning hospital residents to ensure quality care and satisfaction

Education

Bachelor of Science - Nursing

Southeastern Louisiana University
Hammond, La
05.2000

Skills

  • Medical Record Review
  • Hospice Compliance Management
  • Care Plan Development
  • Knowledge of Hospice Regulations
  • Proficient in Wellsky/Kinnser EMR Systems
  • Proficient in ICD-10-CM Coding Hospice care
  • Critical thinking and problem solving
  • Clinical Documentation Analysis
  • Development and facilitation of in-service training for nursing staff on regulatory standards
  • Hospice Compliance Audits
  • Attention to detail

Certification

  • Certified Hospice and Palliative Nurse (CHPN), expired, 12/01/14
  • Legal Nurse Consultant Certificate from the LSUHSC School of Nursing, 06/01/05
  • Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).

Timeline

QA Manager/ Medical Coder

Modern Hospice
04.2019 - 02.2025

QA Manager/ Medical Coder

Hospice in His Care
06.2013 - 02.2025

RN Case Manager

Generations Hospice
12.2007 - 06.2013

Weekend Supervisor

Golden Age Nursing Home
07.2003 - 12.2004

Day Surgery/ Staff Nurse

Woman's Hospital
06.2000 - 12.2007

Bachelor of Science - Nursing

Southeastern Louisiana University
CHRISTA KENDRICK