Christian Guyban
Denham Springs
Summary
Dynamic General Manager with a proven track record at Jersey Mike's Subs, excelling in operations management and team building. Enhanced customer engagement through innovative marketing strategies and reduced waste via effective inventory control. Skilled in P&L management, fostering a motivated workforce to drive sales growth and improve service quality.
Overview
8
8
years of professional experience
Work History
General Manager
Jersey Mike's Subs
09.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service standards.
- Managed staff scheduling, optimizing labor costs while maintaining adequate coverage.
- Implemented inventory control measures, reducing waste and improving stock management.
- Trained and mentored team members, fostering professional development and enhancing performance.
- Developed marketing strategies to increase customer engagement and drive sales growth.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
- Analyzed financial reports, identifying trends to support strategic decision-making for profitability enhancement.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
General Manager
Zaxbys
02.2022 - 08.2022
- Coordinated with suppliers to negotiate contracts, ensuring cost-effective procurement of quality materials.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Owner/Operator
Christian's Creamery
05.2021 - 02.2022
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring efficiency and compliance with industry standards.
- Cultivated relationships with suppliers, negotiating favorable terms to optimize inventory management.
- Trained and mentored staff on best practices, fostering a collaborative work environment.
- Analyzed market trends to inform product offerings, increasing competitiveness in the local market.
- Oversaw financial performance, including budgeting and expense management to maximize profitability.
- Implemented customer feedback systems, enhancing service quality through continuous improvement initiatives.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and engagement.
General Manager
Zaxbys
09.2020 - 05.2021
Assistant Manager
Zaxbys
09.2017 - 09.2020
- Supervised daily restaurant operations, ensuring high standards of service and efficiency.
- Trained and mentored staff in customer service protocols and operational procedures.
- Managed inventory levels, ensuring accurate stock replenishment and minimizing wastage.
- Facilitated communication between departments to streamline workflow and resolve issues promptly.
- Monitored performance metrics to ensure adherence to company standards and best practices.
Education
Bachelor of Arts - Marketing
Southeastern Louisiana University
Hammond, LA12-2026
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Administrative skills
- P&L management
- Staff motivation
- Inventory control and record keeping
- Customer engagement
- Digital marketing analytics
- Marketing plan implementation
Timeline
General Manager
Jersey Mike's Subs
09.2022 - Current
General Manager
Zaxbys
02.2022 - 08.2022
Owner/Operator
Christian's Creamery
05.2021 - 02.2022
General Manager
Zaxbys
09.2020 - 05.2021
Assistant Manager
Zaxbys
09.2017 - 09.2020
Bachelor of Arts - Marketing
Southeastern Louisiana University
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