Christian Johnson

• Facilitates New Hire Orientation sessions, both in person and virtually via Zoom, to ensure successful onboarding of new team members.
• Ensures new team members are aware of RaceTrac’s culture, core store functions, core performance standards, policies, and procedures.
• Facilitates ServSafe food safety training to ensure understanding and compliance.
• Facilitate any state or local testing for alcohol service in assigned regions as needed.
• Actively engages with Team Members to ensure their learning and knowledge retention.
• Delivers programs in line with developed curriculum.
• Facilitates a strong classroom and onboarding culture.
• Collaborates with internal stakeholders as needed to enhance training curriculum and programs. Recommend solutions that address the core needs of onboarding and other applicable trainings.
• Assembles and distributes orientation materials.
• Ensures all new Team Members understand the process for obtaining any required personal permits.
• Collects classroom information including attendance and metric and measurement reports to ensure the continuous improvement and quality of programs.

Friendly

• Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

Food

• Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained

Clean

• Encourage and manage a high standard of store cleanliness
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand

Building Talent

• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards

Driving Success

• Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
• Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Actively identify areas of operational improvements based on market trends
• Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Ensure communication is passed to every team member in the store
• Use company provided tools to coach, mentor and develop a high performing store team
• Ensure all risk management issues are in compliance with company standards
• Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
• Own staffing in store by providing timely feedback on interviews to the recruiting team
• Engage in the hiring of all store associates; develops managers to understand RaceTrac hiring processes and participate in hiring decisions
• Write, implement, and monitor manager development and performance plans
• Ensure proper procedures are followed in regards to hiring, promotions and separations
• Ensure all team members follow policies and company standards at all times
• Ensures that all team members have correct valid licenses as required by state or local laws
• Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store

• Communicating effectively with aligned Field Recruiters, Onboarding Specialist, Operation teams and General Managers to identify needs and evaluate alternative recruiting solutions.
• Continually seek opportunities to increase customer satisfaction, driving continuous improvement initiatives.
• Be a subject matter expert on TA sourcing, strategy and technology utilized within the recruitment process.
• Build a knowledge base of aligned regional stores, hiring needs, and hiring gaps.
• Manages end to end talent needs, ensuring quality assurance on day-to-day recruitment activities and attainment of hiring deliverables are in line with labor needs established for each store.
• Build and maintain effective, frictionless processes for Field Recruiters, candidates, onboarding specialists and hiring managers.
• Provides direction and education to General Manager as it relates to the hiring process and their involvement.
• Anticipate and minimize risks on project hiring initiatives.
• Build trust and confidence with key client stakeholders. Through the relationship building process, ensure effective expectation setting and management of stakeholder communications.
• Proactively identify opportunities for improvement and make constructive suggestions for change.
• Prepare and actively participate in hiring reviews with operations and senior management. Effectively communicate relevant hiring information and concerns to TA Leader. Escalate and resolve issues in a timely fashion.
• Work with the field Recruiting Manager in developing value-added reporting and ensuring all reporting is accurate and complete.
• Serves as a player / coach and helps to develop recruiting and onboarding teams.
• Manages GM and Co Manager hiring needs as well as supports high priority staffing and client needs.
• Builds and owns external partnerships i.e., local community, college, job fairs, and inclusive partnerships.
• Excellent written and verbal communication skills, IT Literate with MS Office suite
• Proven coaching and mentoring skills
• Ability to interpret reporting data and advise on solutions for process innovation and high-performance working.
• Experience developing and executing sourcing methodologies to include market mapping, recruitment strategies and Boolean searches as well as working with an ATS and CRM
• Demonstrated ability to deal with ambiguity and show flexibility in a fast-moving environment.
• Shown team working capability, stakeholder management and networking skills

Friendly

• Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Lead and direct positive and professional relationships with co-workers, guests, and vendors
• Communicate respectfully and maintain a consistent team-oriented attitude
• Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Provide a courteous, frictionless, and elevated shopping experience for every guest
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

Food

• Drive excellence in food service by executing processes, implementing goals to increase sales and margin, ensuring product quality, and utilizing training resources
• Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained

Clean

• Encourage and manage a high standard of store cleanliness
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Responsible for executing shift duties, maintaining overall presentation standards, and representing the RaceTrac brand

Leading Talent

• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards
• Provide feedback and recommendations on employee performance and development to the General Manager

Driving Success

• Work with the General Manager to direct the control of inventory and the distribution of materials, merchandise, and supplies
• Develop and maintain a relationship with vendors to ensure efficient and accurate deliveries
• Use company provided tools to coach, mentor and develop a high performing store team