Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Loga

Bunkie

Summary

Experienced with technical support, maintenance, and troubleshooting. Utilizes problem-solving skills to ensure equipment efficiency and reliability. Knowledge of team collaboration and customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Conduent Services
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, ensuring satisfactory service and less call backs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services and company information.

Care Coordinator

Carenet Health
11.2021 - 07.2024
  • Used a remote desktop to securely view and update private patient information.
  • Assist members with finding medical facilities covered by their insurance.
  • Aided patients with getting into contact with a registered nurse to symptomatic issues.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Worked with pharmacies for issues regarding authorization.
  • Arranged medical ground and air transportation for members.
  • Used company software and databases to maintain records of services performed and patient conditions.

Team Member

LivexC
11.2019 - 04.2021
  • Assisted members entering information into their tax files, as well as benefits on the plans they purchased and promoted premium plans.
  • Assisted with password recovery, verification, and upgrading accounts.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.

Customer Service Associate Pick-Up

Walmart
11.2018 - 11.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Online Customer Service Representative

Walmart
08.2016 - 10.2018
  • Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
  • Answered live online chats to give quick answers and solve problems faster.
  • Developed customer service processes to improve customer satisfaction.
  • Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.

Education

High school diploma -

Pine Prairie High School
Pine Prairie, LA
06.2016

Computer Science -

Louisiana State University
Baton Rouge, LA
05-2020

Skills

  • Technical troubleshooting skills

  • Data monitoring

  • Mathematical proficiency

  • Hands-on knowledge application

  • Systematic analysis

  • Equipment servicing expertise

  • Accurate typist at 60-68 WPM

  • Experienced with Microsoft SQL Server

  • User support expertise

  • Strong digital literacy

  • Proficient in systematic planning

  • Customer engagement and sales

  • Administrative support proficiency

  • Prioritization and scheduling

  • QuickBooks

  • Analysis skills

  • Skilled in data entry typing

  • Accounts management

  • Customer relationship management

  • Attentive communication

  • Problem-solving skills

  • Efficient data management

  • Customer relations

  • Conflict resolution

  • Complaint handling

  • Scheduling

  • Follow-up skills

  • Appointment scheduling

  • Team development

  • Staff training

  • Customer education

  • Multi-line phone talent

  • Escalation management

  • Travel planning

  • Report generation

Certification

- Assessments -

  • Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity

Full results: Proficient

  • Work style: Professionalism — Proficient

June 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work

Full results: Proficient

Customer service — Proficient

  • March 2021

Identifying and resolving common customer issues

Full results: Proficient



Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Customer Service Representative

Conduent Services
03.2024 - Current

Care Coordinator

Carenet Health
11.2021 - 07.2024

Team Member

LivexC
11.2019 - 04.2021

Customer Service Associate Pick-Up

Walmart
11.2018 - 11.2019

Online Customer Service Representative

Walmart
08.2016 - 10.2018

High school diploma -

Pine Prairie High School

Computer Science -

Louisiana State University

Similar Profiles

CREATE PROFILE
Christian Loga