Christian Matthews
Gretna
Summary
Dynamic Fashion Associate with a proven track record at Walmart, excelling in customer service and visual merchandising. Skilled in fashion styling and inventory management, I foster positive customer engagement and teamwork. Recognized for implementing effective restocking techniques, enhancing sales floor, presentation, and training new associates to uphold operational excellence.
Overview
7
7
years of professional experience
Work History
Fashion Associate
Walmart
04.2024 - 05.2026
- Assisted customers with product selections and provided exceptional service.
- Maintained organized merchandise displays to enhance shopping experience.
- Collaborated with team members to execute promotional setups effectively.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction.
- Monitored stock levels and assisted in inventory management processes.
- Supported training of new associates on operational procedures and policies.
- Implemented efficient restocking techniques to optimize sales floor presentation.
- Contributed to maintaining a clean and safe shopping environment for customers.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
Overnight Stocker
Walmart
04.2023 - 04.2024
- Stocked shelves efficiently to ensure product availability and organization.
- Managed inventory levels, verifying accuracy during restocking processes.
- Operated pallet jacks and forklifts to transport merchandise safely.
- Collaborated with team members to maintain a clean and orderly workspace.
Server
Barrows Catfish
01.2023 - 04.2023
- Provided excellent customer service by taking orders and addressing guest inquiries promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service standards.
Team Associate
Walmart
01.2022 - 01.2023
- Operated point-of-sale systems efficiently during peak hours.
- Collaborated with team members to maintain a clean and organized workspace.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted with inventory management to ensure stock availability and accuracy.
Shift Leader
SUBWAY®Restaurants
10.2021 - 01.2022
- Supervised team members to ensure adherence to food safety and sanitation standards.
- Trained new employees on operational procedures and customer service best practices.
- Managed inventory levels, reducing waste through efficient stock rotation methods.
- Enhanced customer satisfaction by resolving complaints and ensuring timely service delivery.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Sales Associate
Bath & Body Works
05.2021 - 01.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to drive sales and customer engagement.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Responded promptly to customer inquiries and resolved issues to ensure satisfaction.
- Participated in inventory management, including stock replenishment and organization of merchandise displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Fountain Worker
Sonic
10.2020 - 01.2021
- Prepared and served beverages, ensuring quality and customer satisfaction.
- Operated fountain machines, maintaining cleanliness and functionality.
- Assisted in inventory management, tracking supplies and materials efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Stocked inventory regularly, minimizing shortages and optimizing product availability for customers.
- Monitored product freshness, discarding expired items to ensure quality offerings.
Cashier
Taco Bell
05.2020 - 10.2020
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Assisted customers with menu selections, providing prompt and friendly service.
- Handled cash and credit transactions accurately, ensuring balanced registers at shift end.
- Identified and resolved customer issues swiftly, promoting satisfaction and loyalty.
Carhop Server
Sonic
10.2019 - 04.2020
- Delivered high-quality food service to customers in a fast-paced environment.
- Maintained cleanliness and organization of serving areas to enhance customer experience.
- Operated point-of-sale system to process orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new team members on service protocols and menu items.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
Education
High School Diploma -
L.W. Higgins High School
Marrero, LA05.2021
Skills
- Fashion illustration
- Fashion styling
- Social media marketing
- Fashion history
- Personal shopping
- Store maintenance
- Upselling strategies
- Friendly and helpful
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Strong communication and interpersonal skills
- Multitasking
- Positive customer engagement
- Cash handling
- Goal driven
- Inventory and stocking
- Continuous improvement
- Adaptability
Timeline
Fashion Associate
Walmart
04.2024 - 05.2026
Overnight Stocker
Walmart
04.2023 - 04.2024
Server
Barrows Catfish
01.2023 - 04.2023
Team Associate
Walmart
01.2022 - 01.2023
Shift Leader
SUBWAY®Restaurants
10.2021 - 01.2022
Sales Associate
Bath & Body Works
05.2021 - 01.2022
Fountain Worker
Sonic
10.2020 - 01.2021
Cashier
Taco Bell
05.2020 - 10.2020
Carhop Server
Sonic
10.2019 - 04.2020
High School Diploma -
L.W. Higgins High School