Christian Smith
Denham Springs
Summary
Organized healthcare professional experienced in delivering outstanding customer service and managing confidential information. Expertise in reviewing records, resolving issues, and effectively communicating with diverse individuals in fast-paced settings. Aiming for a remote Claims position to leverage strong organizational and analytical skills for efficient claims processing.
Overview
16
16
years of professional experience
Work History
Lead Phlebotomist
Marry Bird Perkins Cancer Center
10.2010 - Current
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and best practices.
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Trained and mentored junior phlebotomists, enhancing skill development and team efficiency.
- Assisted in training and onboarding new phlebotomists.
- Implemented process improvements that streamlined patient intake and sample collection workflows.
- Maintained accurate patient records and testing procedures, ensuring seamless laboratory workflows.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Created educational materials for staff training on phlebotomy techniques and equipment usage.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Healthcare Claims Analyst
Labcorp
07.2020 - 10.2023
- Analyze multi-payer reimbursement data to detect variances, denial trends, and revenue risks.
- Validate payments against payer contracts and regulatory requirements.
- Investigate and resolve complex payer issues; escalate high-risk concerns.
- Managed denials and accounts receivable, enhancing cash flow.
- Identified root causes of denials and implemented corrective actions, increasing clean claim rates.
- Developed reports and dashboards for leadership, monitoring key performance indicators.
- Collaborate with billing, coding, finance, and operations teams to optimize workflows.
Phlebotomist
Our Lady of the Lake Regional Medical Center
01.2013 - 07.2020
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles, ensuring patient comfort and adherence to safety protocols.
- Verified accuracy of blood and specimen collection orders, promptly notifying nurses and physicians of any discrepancies to maintain patient safety and compliance.
- Executed physician orders for therapeutic phlebotomy, contributing to effective patient care and treatment outcomes.
- Labeled vacutainer tubes correctly with the patient's name, date, and time of collection.
- Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood from veins.
- Prioritized my daily tasks based on the priority of the collections.
Phlebotomist
Louisiana Hematology Oncology Associates at Baton Rouge General
10.2010 - 01.2013
- Executed therapeutic phlebotomy in compliance with physician orders to ensure patient care standards.
- Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood from veins.
- Used vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles to collect blood samples.
- Labeled vacutainer tubes correctly with the patient's name, date, and time of collection.
- Verified blood and specimen collection orders for accuracy, promptly notifying nurses or physicians of any discrepancies to maintain accurate records.
- Maintained patient safety by strictly adhering to infection control protocols, proper sharps disposal, and biohazardous waste guidelines.
- Keep track of the specimens I collected by initialing, dating, and noting the date and time of collection.
Education
Certified Medical Assistance - Certification -
Medical Training College
Baton Rouge, LA01-2007
Skills
- Patient assessment
- Blood specimen storage
- Laboratory procedures understanding
- Laboratory safety
- Specimen labeling
- Clinical documentation
- Patient interaction
- Patient support
- Patient confidentiality
- HIPAA compliance
- Data entry
- Recording data
- Paperwork processing
- Quality control guidelines
- Records management
- Medical testing
- Laboratory management
- Equipment maintenance
- Staff management
- Data reporting
- Reimbursement processes
- Claims processing
- Regulatory compliance
- Insurance reimbursement
- MS Office
- Communication
- Multitasking Abilities
- Organizational skills
- Certified in CPR/AED
- Data confidentiality
- Insurance reimbursement
Timeline
Healthcare Claims Analyst
Labcorp
07.2020 - 10.2023
Phlebotomist
Our Lady of the Lake Regional Medical Center
01.2013 - 07.2020
Lead Phlebotomist
Marry Bird Perkins Cancer Center
10.2010 - Current
Phlebotomist
Louisiana Hematology Oncology Associates at Baton Rouge General
10.2010 - 01.2013
Certified Medical Assistance - Certification -
Medical Training College