Christiana Williams
Baton Rouge
Summary
Resourceful and dedicated individual seeking to provide excellent customer service. Accustomed to adhering to company standards and treating all customers with kindness and hospitality.
Overview
2025
2025
years of professional experience
Work History
Hostess
BRQ Restaurant
02.2023 - 08.2023
- Greeting Guest - Welcomed customers as they enter the restaurant with a warm and friendly demeanor.
- Managing Reservations-Taking reservations and making sure customer reservations were confirmed and ensuring proper seating arrangement to their desire.
- Seating Guest- Guided customers to their assigned tables in a efficient manner.
- Assisting with bus work - Helped with table cleaning duties as needed
- Customer Service-Answered customer questions, providing information about the restaurant and addressing any concerns.
- Operating systems-Used the restaurant's reservation system and other required equipment.
- Used basic math skills needed for handling cash pr performing baskic calculations.
Technical Support Advisor
Conduent-Remote
10.2023 - 05.2024
- Responded to customers inquires via phone, email, or chat
- Diagnosing and resolving technical problems by guiding customers through step by step solutions
- Keeping records of customer interactions and solutions provided
- Staying updated on the lasted product developments and technologies
Customer Service Representative
Humana Romote
05.2024 - 12.2024
- Processed customer orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Developed customer service policies and procedures to meet and exceed industry service standards
- Tracked customer service cases and updated service software with customer information
Custodian
Lsu
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Build relationships with advisors
Education
High School Diploma -
Central High School
05-2023
Skills
- Customer service
- Organized and Efficient
- Resolving problems
- Active listening
- Computer proficiency
- Team work
- Microsoft Office
- Verbal and Written Communication
- Relationship building
- Documentation
- Excellent interpersonal skills
Timeline
Customer Service Representative
Humana Romote
05.2024 - 12.2024
Technical Support Advisor
Conduent-Remote
10.2023 - 05.2024
Hostess
BRQ Restaurant
02.2023 - 08.2023
Custodian
Lsu
High School Diploma -
Central High School
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