Christiana Williams
Baton Rouge
Summary
Experienced and versatile professional with 4+ years of diverse experience in medical claims processing, administrative support, and customer service. Adept at navigating complex medical billing and coding systems, processing claims accurately and efficiently. Excellent communication and problem-solving skills with a track record of providing exceptional customer service and support. Skilled in data entry, file management, scheduling, and other administrative duties. Proficient in Microsoft Office suite and various medical billing software.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
MTM Transportation
remote
12.2024 - Current
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Managed multiple customer accounts with attention to detail and organization.
- Managed high-volume workloads while maintaining strict deadlines for claim submissions and resolutions.
- Resolved customer complaints by providing effective solutions and support.
CLAIMS PROCESSING SPECIALIST
Concentrix
10.2023 - 12.2024
- Leveraged advanced software tools to quickly identify discrepancies, leading to more accurate claims decisions.
- Improved claim processing efficiency by implementing streamlined procedures and workflow adjustments.
- Participated in ongoing professional development programs within the industry, staying current on best practices for efficient claims management.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Humana
11.2022 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Resolved patient billing issues in line with established guidelines.
Education
HIGH SCHOOL DIPLOMA -
Central High School
Baton Rouge, LASkills
- Claims Processing
- HIPAA
- Data Analysis
- Customer Service
- Administrative Support
- Insurance Verification
- Patient Advocacy
- Compliance Management
- Prior Authorization
- Microsoft Office
- Technical support
- Product troubleshooting
- Appointment Scheduling
- Call Center Experience
- Windows 10
- Data entry
- Hardware Diagnostics
- Conflict resolution
- Active Listening
- five9
Timeline
Customer Care Representative
MTM Transportation
12.2024 - Current
CLAIMS PROCESSING SPECIALIST
Concentrix
10.2023 - 12.2024
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Humana
11.2022 - 10.2023
HIGH SCHOOL DIPLOMA -
Central High School