Christina Dloniak
Ponchatoula
Summary
Dynamic General Manager with a proven track record at Planet Fitness, excelling in leadership and team building. Enhanced member satisfaction through effective problem resolution and staff training. Successfully optimized operational costs while maintaining high service standards, cleanliness, and fostering a culture of development and efficiency within the team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Planet Fitness
08.2023 - Current
- Oversaw daily operations, ensuring optimal facility functionality and member satisfaction.
- Managed staff recruitment, training, and performance evaluations to maintain high service standards.
- Analyzed reports to optimize budget allocations and reduce operational costs effectively.
- Evaluated customer feedback to identify improvement areas, enhancing overall member experience.
- Managed employee reviews, training, schedules, reports, KPI's, and cleanliness.
- Maintained tidy and organized environment to comply with cleanliness standards.
Physical Therapist Technician
Linx Physical Therapy
08.2020 - 04.2022
- Assisted physical therapists in implementing treatment plans and rehabilitation exercises.
- Maintained accurate patient records and documentation to ensure compliance with healthcare standards.
- Educated patients on therapeutic techniques, enhancing their understanding of recovery processes.
- Trained new technicians on protocols, improving team efficiency and service quality.
Assistant General Manager
Planet Fitness
10.2022 - 08.2023
- Assisted in daily operations, ensuring smooth facility management and optimal member experience.
- Coordinated staff schedules, enhancing team efficiency and coverage during peak hours.
- Implemented training programs for new hires, fostering a culture of support and development.
- Evaluated member feedback to identify areas for service improvement and operational adjustments.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Member Service Representative
Planet Fitness
10.2021 - 10.2022
- Assisted members with inquiries and concerns, ensuring high-quality service and satisfaction.
- Processed membership sign-ups and renewals efficiently, maintaining accurate records in the system.
- Supported daily operations by managing front desk activities and maintaining cleanliness of facilities.
- Educated members on gym equipment and fitness programs, promoting safe usage and engagement.
- Resolved member issues promptly, demonstrating strong problem-solving skills and attention to detail.
Education
High School Diploma -
Grace Academy
Baton Rouge, LASkills
- Leadership and team building
- Problem resolution
- Staff training/development
- Inventory control
- Schedule management
- Time management
Certification
•AED/CPR
•Tanning
Timeline
General Manager
Planet Fitness
08.2023 - Current
Assistant General Manager
Planet Fitness
10.2022 - 08.2023
Member Service Representative
Planet Fitness
10.2021 - 10.2022
Physical Therapist Technician
Linx Physical Therapy
08.2020 - 04.2022
High School Diploma -
Grace Academy