Summary
Overview
Work History
Education
Skills
Timeline
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Christina Kaufman

Baker,LA

Summary

Dependable and detail-oriented with customer service, clerical, and warehouse experience. Skilled in assisting clients, handling multi-line phones, assisting clients, resolving issues efficiently, and supporting team operations in fast paced environments.

Overview

9
9
years of professional experience

Work History

Delivery Station Warehouse Associate

Amazon
11.2022 - 04.2024
  • Loaded, unloaded, and sorted packages with speed and accuracy to meet daily quota.
  • Scanned and processed inventory using handheld devices to ensure accurate tracking.

Warehouse Associate

FedEx
10.2021 - 02.2022
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held scanners to accurately track packages.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Senior Clerical Specialist

Department of Juvenile Services
02.2021 - 08.2021
  • Greeted visitors and escorted them to their destinations.
  • Answered calls on multi-line telephone system to direct callers, provide information and make appointments.
  • Prioritized servicing requests from senior managers.
  • Used Microsoft Office for daily tasks.

Receptionist

City of Baker Mayor's Office
01.2019 - 08.2019
  • Greeted guests promptly and set a professional tone with friendly assistance.
  • Shared information about office hours, procedures, and requirements to resolve walk-in and telephone questions.
  • Answered incoming office calls over multi-line system and answered questions, took messages, and transferred to desired extensions.
  • Accepted incoming mail and packages and routed to appropriate staff.

Service Advisor

Superior Ford
01.2016 - 12.2016
  • Greet customers/build rapport.
  • Schedule appointments.
  • Answer phones.
  • File customer claims.
  • Data entry for customer auto breakdown.
  • Coordinate service recommendations with technicians and present to customers.
  • Process customer payments.
  • Filing
  • Complete required training.
  • Ensure customer service satisfaction.

Customer Service Representative

AT&T
02.2015 - 07.2015
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Recommended products and services to members and educated customers about relevant offers.
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
  • Directed individuals on usage and benefits of self-service tools.
  • Utilized organization's computer system to look up and record information concerning member accounts.
  • Implemented best practices in fostering exceptional customer service support and satisfying customers.
  • Responded to customer questions and complaints while documenting customer communications.

Education

Baton Rouge Community College
Baton Rouge, LA

Acadiana Area Career College
Lafayette, LA
09-2022

University of Louisiana At Lafayette
Lafayette, LA

Skills

  • Communication
  • Time Management
  • Accuracy
  • Adaptability
  • Schedule management
  • Microsoft Office
  • Organization

Timeline

Delivery Station Warehouse Associate

Amazon
11.2022 - 04.2024

Warehouse Associate

FedEx
10.2021 - 02.2022

Senior Clerical Specialist

Department of Juvenile Services
02.2021 - 08.2021

Receptionist

City of Baker Mayor's Office
01.2019 - 08.2019

Service Advisor

Superior Ford
01.2016 - 12.2016

Customer Service Representative

AT&T
02.2015 - 07.2015

Baton Rouge Community College

Acadiana Area Career College

University of Louisiana At Lafayette

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Christina Kaufman