Christina Lioy
Bossier City
Summary
Results-driven office manager with over 17 years of experience in office and inventory management. Expertise in implementing procedures that improve workflow efficiency and resolving customer inquiries effectively. Committed to fostering a productive and organized work environment.
Overview
25
25
years of professional experience
Work History
Office Manager
Simpson Pools & Spas, LLC
Bossier City
05.2001 - 04.2018
- Managed daily office operations for a premier pool and spa retailer.
- Coordinated scheduling for service appointments and staff assignments to optimize resource allocation and service delivery.
- Oversaw inventory management and supply ordering processes.
- Implemented office procedures to enhance workflow efficiency.
- Handled customer inquiries and resolved service-related issues.
- Trained new employees on company policies and procedures.
- Maintained financial records and processed vendor payments, ensuring accuracy and timely transactions.
- Assisted in marketing efforts to promote seasonal services and products.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Assisted with budget preparation, forecasts, and financial statements to support financial planning and decision-making.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
Assistant Manager
Accessory City
Shreveport
04.2009 - 10.2011
- Supervised daily store operations and ensured excellent customer service.
- Managed inventory levels and conducted regular stock audits.
- Developed promotional displays that increased product visibility, driving customer engagement.
- Coordinated team schedules to ensure optimal coverage during peak hours, enhancing customer service.
- Resolved customer complaints and provided effective solutions quickly.
- Collaborated with management on strategic planning for seasonal sales events.
- Maintained visual merchandising standards in line with brand guidelines.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff on daily tasks, facilitating skill development and teamwork.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Underwriter
Maynard, Clark, & Teasley
Shreveport, Louisiana
02.1997 - 08.2000
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Analyzed data to identify trends and predict future insurance needs.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Worked well in a team setting, providing support and guidance.
Insurance Customer Service Representative
Patterson Insurance
Bossier City, Louisiana
08.1993 - 05.1997
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
High School Diploma -
Parkway High School
Bossier City, LA05-1994
Custom Section 1
When Simpson Pools & Spas, LLC closed its doors in 2018 I decided to take off and take care of my grandson who was born in December 2018. Now that he is in school full time I have decided that I would like to rejoin the work force but would like something different than what I did and would also like to still be available during the day if I'm needed for any emergencies that need to be handled. I'm reliable, dependable and very much a quick learner and go getter. Please let me know if you believe I would be an asset to your team.
Thank you!
Timeline
Assistant Manager
Accessory City
04.2009 - 10.2011
Office Manager
Simpson Pools & Spas, LLC
05.2001 - 04.2018
Underwriter
Maynard, Clark, & Teasley
02.1997 - 08.2000
Insurance Customer Service Representative
Patterson Insurance
08.1993 - 05.1997
High School Diploma -
Parkway High School