Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CHRISTINA PUGH

Gretna

Summary

Dynamic professional with extensive experience in disaster damage inspections and property claims support at Vanguard Emergency Management. Proven ability to manage high-volume cases while excelling in customer communication and conflict resolution. Recognized for exceeding sales targets and enhancing team performance through effective leadership and operational excellence.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Event Manager Assistant

ASM Global
New Orleans
08.2018 - Current
  • Company Overview: New Orleans, LA
  • Team Supervision: Monitors team performance and ensures efficient operations during events.
  • Problem Resolution: Acts as onsite representative to address incidents and crowd control needs.
  • Documentation: Maintains detailed logs of incidents, accidents, and unusual occurrences.
  • Communication: Coordinates real-time responses and provides direction to event staff.
  • Crisis Management: Maintains a calm, professional presence during high-pressure situations.
  • New Orleans, LA

Disaster Housing Inspector

Vanguard Emergency Management
09.2017 - Current
  • Company Overview: Nationwide
  • Field Inspections: Conducts daily assessments of flood, wind, and structural damage.
  • Documentation: Captures and submits accurate inspection summaries and supporting photos.
  • Caseload Management: Completes 10-12 inspections daily with up to 90 properties per week.
  • Client Support: Assists disaster victims in gathering documents and understanding the claims process.
  • Compliance: Follows FEMA protocols and keeps current with inspection standards.
  • Travel Coordination: Manages travel logistics, mileage, and weekly expense reporting.
  • Nationwide

Auto Industry Support

Pugh’s Body Shop
New Orleans
06.2016 - 03.2020
  • Facilitated estimates, parts ordering, and repair documentation for vehicle damage assessments.
  • Coordinated client intake and clearly explained damage reports.
  • Acquired comprehensive knowledge of collision repair workflows and industry terminology.

Store Manager

Hancock Fabrics
Gretna
07.2015 - 04.2016
  • Company Overview: Gretna, LA
  • Leadership: Supervised 10+ staff, conducted interviews, and oversaw training programs.
  • Customer Relations: Resolved escalated concerns and ensured consistent service quality.
  • Inventory Management: Maintained accurate stock levels and handled reordering.
  • Sales Strategy: Implemented merchandising and upselling techniques to boost revenue.
  • Team Performance: Conducted regular evaluations and team-building initiatives.
  • Gretna, LA

Training Store Manager

Anna's Linens
Greater New Orleans Area
01.2002 - 10.2015
  • Company Overview: Greater New Orleans Area, LA
  • District Training: Instructed new store managers in operations, compliance, and customer service.
  • Staff Oversight: Managed teams of up to 16 employees across multiple store locations.
  • Sales Growth: Exceeded quarterly sales targets by up to 7% and improved profit margins.
  • Operational Excellence: Maintained visual merchandising and corporate presentation standards.
  • Recognition: Managed $2.8M store and held top performance rankings for seven consecutive years.
  • Greater New Orleans Area, LA

Education

Bachelor of Business Administration - Business Administration and Management

Southern University at New Orleans
New Orleans, LA

Skills

  • Property Claims Support
  • Disaster Damage Inspections
  • Interior & Exterior Assessments
  • Claims Documentation & Reporting
  • Customer Communication
  • Conflict Resolution
  • Vehicle Damage Knowledge
  • Parts Ordering & Estimating Support
  • Independent Fieldwork
  • Time Management
  • Data Entry & Compliance
  • High-Volume Case Handling
  • Team Leadership & Supervision

Certification

Louisiana Property & Casualty, 1132996

Accomplishments

  • Successfully managed a $2.8 million retail store for 10 years.
  • Held highest average transaction rate in the company for 7 years.
  • Recognized for best regional visual merchandising standards.
  • Trusted FEMA contractor with consistent performance in high-volume inspections.

Timeline

Event Manager Assistant

ASM Global
08.2018 - Current

Disaster Housing Inspector

Vanguard Emergency Management
09.2017 - Current

Auto Industry Support

Pugh’s Body Shop
06.2016 - 03.2020

Store Manager

Hancock Fabrics
07.2015 - 04.2016

Training Store Manager

Anna's Linens
01.2002 - 10.2015

Bachelor of Business Administration - Business Administration and Management

Southern University at New Orleans

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CHRISTINA PUGH