Christina Sonnier
Breaux Bridge,LA
Summary
Dermatology Certified Technician with 9+ years of experience supporting medical and cosmetic dermatologic practices. Strong background in insurance navigation, biologic and specialty medication access, and provider and patient education. Proven ability to communicate complex treatment information, build trusted relationships with patients and healthcare professionals, and support treatment adoption and adherence. Recognized for strong communication skills, efficiency, adaptability and ability to thrive in a fast-paced healthcare environment - skills directly transferable to pharmaceutical sales or field reimbursement management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Dermatology Technician
Lafayette Dermatology
Lafayette, LA
02.2017 - Current
- Assisted providers with medical, surgical, and cosmetic dermatologic procedures in a high-volume specialty practice
- Educated patients on dermatologic conditions and provider-recommended therapies, including psoriasis, eczema, acne and hidradenitis suppurativa
- Verified insurance coverage, obtained prior authorizations, and submitted accurate claims to maximize reimbursement and minimize denials
- Coordinate biologic and other specialty medications access, including, prior authorizations, appeals, insurance navigation, specialty pharmacy and HUB communications.
- Served as a liaison between provider, patient, pharmacies, and insurance representatives to facilitate timely patient care
- Maintained accurate patient records using electronic health record (EHR) systems
- Collaborated with dermatologists to optimize treatment plans for diverse skin conditions
- Utilized strong communication and problem solving skills to address patient concerns and improve overall patient experience
Office Administrator
Dr. Eric Fontenot
Lafayette, LA
04.2015 - 02.2017
- Managed office operations, ensuring efficient workflow and communication among staff and patients.
- Coordinated scheduling for patient appointments, optimizing time management for healthcare providers.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for medical staff.
- Developed administrative procedures that improved patient intake processes and reduced wait times.
- Reviewed, verified, and processed insurance information to ensure accurate claim submission and timely reimbursement
Cosmetologist
Independant
Lafayette, LA
03.2013 - 02.2017
- Managed all aspects of an independent cosmetology business including client scheduling and daily operations
- Maintained inventory of salon products and supplies, placing orders to ensure adequate stock levels
- Delivered personalized hair and skincare consultations to enhance client satisfaction.
- Applied advanced coloring techniques and styles to achieve desired client results.
- Maintained up-to-date knowledge of industry trends and product innovations for optimal service delivery.
- Educated clients on proper hair care techniques and recommended suitable products for home use.
Education
No Degree - Business Administration
McNeese State University
Lake CharlesCosmetology Lisence - Cosmetology
Cosmetology Training Center
Lafayette, LA04.2013
Skills
- Provider & Patient Relationship Building
- Healthcare Provider Engagement & Communication
- Dermatology Therapeutics & Biologics
- Specialty Medications & Treatment Access
- Prior Authorization & Insurance Navigation
- Specialty Pharmacy Coordination
- Treatment Education & Adherence Support
- EMR system & HIPAA-Compliant Documentation
- Healthcare Operations & Workflow Solving
- High-Volume, Fast Paced Healthcare Environments
Certification
Certified Dermatology Technician 2017 - Present
HIPAA 2017 - Present
Timeline
Certified Dermatology Technician
Lafayette Dermatology
02.2017 - Current
Office Administrator
Dr. Eric Fontenot
04.2015 - 02.2017
Cosmetologist
Independant
03.2013 - 02.2017
No Degree - Business Administration
McNeese State University
Cosmetology Lisence - Cosmetology
Cosmetology Training Center