Christina Wesley
West Monroe
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Waffle House Restaurant. Proven ability to enhance guest engagement and drive sales through effective upselling techniques. Adept at cash handling and maintaining cleanliness standards, ensuring a positive dining experience for all customers.
Overview
5
5
years of professional experience
Work History
Server
Waffle House Restaurant
West Monroe
07.2023 - Current
- Delivered exceptional customer service in a fast-paced environment.
- Took and processed orders accurately, ensuring timely delivery to customers.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted team members during peak hours, enhancing overall service efficiency.
Cashier
Tilt Studio
Monroe, LA
03.2021 - 04.2023
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer, ensuring proper cash handling and reconciliation.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Provided exceptional customer service, resolving inquiries and addressing concerns promptly.
- Monitored inventory levels and communicated restock needs to management effectively.
- Implemented promotional initiatives at the register, contributing to increased sales opportunities.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Richwood High School
Monroe, LA05.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Sales expertise
- Sales techniques
- Order accuracy
- Guest relations management
- Relationship management
- Multitasking and organization
- Upselling techniques
- Check payment processing
- Point-of-sale system
- Positive and professional
- POS operation
- Excellent communication
- Cool under pressure
- Problem-solving
- Team leadership
- High energy and stamina
- Multitasking Abilities
- Multitasking
- Reliability
- Adaptable and flexible
Timeline
Server
Waffle House Restaurant
07.2023 - Current
Cashier
Tilt Studio
03.2021 - 04.2023
High School Diploma -
Richwood High School