Christina Y. Lawrence
Princeton
Summary
Versatile Supervisor with a track record of enhancing operational efficiency at Encore Event Rentals and City Tele Coin. Excelled in inventory management and employee training, boosting customer satisfaction through strategic workflow coordination. Demonstrated exceptional communication skills and a knack for decision-making, leading teams to exceed performance goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Encore Event Rentals
Shreveport
12.2014 - 02.2017
- Kept the product up to par by keeping all linens washed, dried, and ironed.
- All dishware was cleaned and bagged.
- I made sure all orders were completed and prepped out.
- Also, made sure orders went out in my department and in others as well
- Answered phones as necessary
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
Supervisor
City Tele Coin
Bossier City
05.2012 - 08.2014
- Company Overview: City Tele Coin is a phone service for convicts
- I worked in the call center as a CSR
- Was one of the supervisors on the floor
- Handle any problems that came up on the phones with customers
- Took over the call if was necessary
- City Tele Coin is a phone service for convicts
Bar Manager
Action Central Cabaret
Bossier City
05.2000 - 04.2012
- Ran day-to-day business.
- Inventory, hiring, and firing.
- Also, I did some bookkeeping.
- Managed 40 to 50 employees.
- Reorganized bar stations to streamline service flow.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Planned and coordinated special events to boost customer numbers and profits.
Bartender Manager
Action Central Lounge
Shreveport
10.1997 - 11.1999
- Assistant Manager of the bar
- Made sure business was opened and closed
- Did inventory and got the supplies
- Also, did the hiring and firing
- And during day I was the asst
- Bookkeeping for the bar
- Did accounts receivable/payable
- Also, did payroll
Education
3 Years of College or a Technical or Vocational School - Business
Bossier Parish Community College
Bossier City, LA10-1988
Skills
- Inventory management
- Employee training
- Customer service
- Workflow coordination
- Quality control
- Report preparation
- Task delegation
- Performance evaluation
- Communication skills
- Decision making
- Time management
- Schedule development
- Payroll processing
- Teamwork
- Multitasking capacity
Summary Of Experience
I have 20 years of experience in the management field. I am very good with customer service. I have done bookkeeping and have some knowledge of quick books. I know how to communicate with employees, to the point they not just work for me they work with me and want too. I am nice but not a push over. And, business is business. Always, it's what's best for the business not what's best for 'your' pocket.
Timeline
Supervisor
Encore Event Rentals
12.2014 - 02.2017
Supervisor
City Tele Coin
05.2012 - 08.2014
Bar Manager
Action Central Cabaret
05.2000 - 04.2012
Bartender Manager
Action Central Lounge
10.1997 - 11.1999
3 Years of College or a Technical or Vocational School - Business
Bossier Parish Community College
Similar Profiles
Jesus GuerreroJesus Guerrero
Delivery Driver at Encore Event RentalsDelivery Driver at Encore Event Rentals
Steven CiferriSteven Ciferri
Director/Operations Manager of Event Technology at Encore Event TechnologiesDirector/Operations Manager of Event Technology at Encore Event Technologies
Dana WestDana West
Event Sales Associate at Encore Events RentalsEvent Sales Associate at Encore Events Rentals