Christine Chavers

Currently hold three positions - Office Manager, Treatment Coordinator, and Insurance/Financial Coordinator. Started out as Appointment Coordinator, answering phones and scheduling all appointments, and keeping all patient forms and health information up to date. I am the only employee cross-trained to do all three positions.

As Office Manager:

• Oversee daily office operations, ensuring efficient workflow and adherence to protocols. Report to corporate supervisors regarding production and collections.
• Manage scheduling templates for patient appointments, optimizing calendar utilization for staff and patients.
• Develop office policies that streamline administrative processes and improve overall efficiency.
• Interviewing and hiring of perspective front office employees; train new staff members on office procedures, fostering a collaborative work environment.
• Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

As Treatment Coordinator:

• Triage of new patients; responsible for taking records including health histories, x-rays, and digital scanning. Set up orthodontic treatment for new patients including treatment plans, lab prescriptions, scheduling, and all financial aspects of such.

As Insurance/Financial Coordinator:

• Responsible for verification of benefits and filing all private insurance claims for 8 of our practice locations, and resolving insurance payment issues. Responsible for patient past due collections.

• General secretary to all 9 doctors in the practice.
• Set up monthly doctor meetings including creating agendas and transcribing meeting notes.
• Responsible for all patient communication via letter.
• Maintained accurate medical records using electronic health record systems.
• Assisted the Office Manager with payroll and accounts payable tasks.
• Completed transcription of all mammography and ultrasound reports via dictaphone, maintaining a typing speed of 100+ WPM to keep up with the large volume of reports.

• As the sole transcriptionist, completed 50-70 radiological reports per night for multiple specialties. Reviewed and edited transcripts for grammatical precision and contextual accuracy.
• Maintained typing speed of 120+ WPM to ensure rapid turnaround times on patient documentation.
• Worked this job concurrently with employment at The Women's Medical Centers.

• Responsible for transcription via dictaphone of all patient visits for records. Prepared documentation for patient consultations and follow-up visits.
• Maintained accurate patient records using electronic health record systems.
• Coordinated and scheduled diagnostic testing for patients as well as surgeries, including communication between patient, doctor, instrumentation company, and hospital facility.
• Called in patient prescriptions to the pharmacy.

• Transcription of medical reports and chart notes for over 20 different specialties. Maintained 120+ WPM typing speed with high accuracy and attention to detail.
• Reviewed and edited transcripts to ensure quality and consistency.

• Answered phone lines after hours for roughly 300 local businesses, taking detailed and accurate messages.
• Responsible for making rapid contact with on-call doctors in the event of an after-hours emergency.