Christine Landreneau
Greenwell Springs
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Personable and dedicated Customer Service Representative with extensive experience in HVAC and Cable industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
2023
2023
years of professional experience
Work History
Cook and Kitchen Preparation
Day's Smokehouse & Specialty Meats
Denham Springs
04.2019 - 04.2022
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Helped train and develop new talent.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Maintained clean and orderly kitchen with regular attention to checklists.
- Processed incoming deliveries, rotated stock and put away new items in correct locations.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Customer Service Dispatcher
Montgomery Heating & Air Conditioning
Denham Springs
04.2008 - 02.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 7 HVAC service technicians.
- Communicated with individuals within inbound call center setting to complete dispatch support for service calls.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Documented services performed, operations information and dispatch details in system.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Organized client contracts, records, reports and agendas to strengthen traceability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Dispatcher
Cox Communications
Baton Rouge
05.1998 - 10.2006
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 30 Installation and Service technicians.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
- Identified locations and needs of callers to accurately send assistance.
Central Station Dispatcher
Custom Security Systems
Baton Rouge
03.1996 - 05.1998
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Communicated with individuals within inbound call center setting to complete dispatch support for service calls.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Communications Deputy
East Baton Rouge Sheriff's Office
Central
01.1994 - 03.1996
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Scheduler & Customer Service Representative
Louisiana Pest Control
Education
High School Diploma -
Walker High School
Walker, LA05.1992
Skills
- Customer Service
- Teamwork and Collaboration
- Policy and Procedure Compliance
- Dispatch Recordkeeping
- Effective Communications
- Route Planning and Adjustment
- Service Coordination
- Reliable and Punctual
- Prioritization and Time Management
References
Available upon request.
Timeline
Cook and Kitchen Preparation
Day's Smokehouse & Specialty Meats
04.2019 - 04.2022
Customer Service Dispatcher
Montgomery Heating & Air Conditioning
04.2008 - 02.2019
Dispatcher
Cox Communications
05.1998 - 10.2006
Central Station Dispatcher
Custom Security Systems
03.1996 - 05.1998
Communications Deputy
East Baton Rouge Sheriff's Office
01.1994 - 03.1996
High School Diploma -
Walker High School
Scheduler & Customer Service Representative
Louisiana Pest Control