Christine Smith
Sulphur
Summary
Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Hampton By Hilton
04.2020 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
Opelika High School
Opelika, AlSkills
- Have experience with Direct Bill accounts for the hotel Ordered supplies for breakfast and other supplies as needed
- Worked on inventory for Suite Shop and Breakfast for the hotel I have experience in three different Property Management systems
- Helped housekeeping as needed
Timeline
Front Desk Manager
Hampton By Hilton
04.2020 - Current
High School Diploma -
Opelika High School
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