Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christine Stevens

Vivian

Summary

Results-oriented Customer Success Manager with demonstrated success in revenue cycle management and client engagement, prioritizing customer satisfaction and driving team effectiveness.

Overview

31
31
years of professional experience

Work History

Customer Success Manager

ACS/I3VERTICALS/INFINIX
Shreveport
01.2018 - Current

Directed team efforts in revenue cycle management, enhancing operational efficiency.

  • Ensured accuracy of claims by collaborating with staff, physicians, and patients to update billing information.
  • Orchestrated relocation strategy for seamless office move, securing new premises efficiently.
  • Compiled monthly reports while managing daily accounts receivable activities effectively.
  • Facilitated meetings to review project progress and address challenges proactively.
  • Monitored staff performance, addressing issues to maintain high standards of service.
  • Coached and trained team members, fostering improved job performance and skills development.

CPC/Medical Staff Credentialing Coordinator

North Caddo Medical Center
Vivian
06.1994 - 09.2018
  • Reviewed and verified qualifications of healthcare professionals for employment eligibility.
  • Coordinated credentialing processes for medical staff ensuring compliance with regulations.
  • Managed documentation and records for licensure and certifications of medical personnel.
  • Advised department heads on policy updates or modifications necessary for compliance.
  • Tracked licensure expiration dates and coordinated renewal activities with providers.
  • Reviewed documentation to ensure proper coding procedures were followed.
  • Analyzed medical records for accurate coding and compliance with regulations.
  • Collaborated with healthcare providers to clarify and improve documentation practices.
  • Educated staff on coding updates and changes in healthcare policies.
  • Conducted audits of coded data to maintain accuracy and integrity.
  • Stayed updated on industry trends and changes in coding standards.
  • Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.

Education

Some College (No Degree) - Medical Informatics

Bossier Parish Community College
Bossier City, LA
01-1998

High School Diploma -

NORTH CADDO HIGH SCHOOL
Vivian, LA
06-1988

Skills

  • Revenue cycle management
  • Client relationship management
  • Data analysis
  • Compliance auditing
  • Project coordination
  • Team leadership
  • Conflict resolution
  • Customer satisfaction
  • Performance evaluation
  • Training and development
  • Account updates
  • Problem solving
  • Effective communication
  • Customer relationship building
  • Account management
  • Professionalism

Affiliations

INTERIOR DESIGN AND GARDENING

TRAVEL

FAMILY

Timeline

Customer Success Manager

ACS/I3VERTICALS/INFINIX
01.2018 - Current

CPC/Medical Staff Credentialing Coordinator

North Caddo Medical Center
06.1994 - 09.2018

Some College (No Degree) - Medical Informatics

Bossier Parish Community College

High School Diploma -

NORTH CADDO HIGH SCHOOL
Christine Stevens