CHRISTLE AUSTIN
Baton Rouge
Summary
Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
OTR Driver Class A
National Carriers Inc
03.2022 - 10.2022
- Operated a truck for a local company, gaining high-level skills in management, logistics, and customer service
- Created detailed logs of each delivery and sent them to department heads, showing exact date and time of delivery, customer name, and invoice number
- Received and transferred orders to the appropriate warehouse
- Complemented product packaging by keeping all paperwork in order and labeling correctly.
Loan Advisor
Bridgecrest Drive Time
04.2019 - 04.2020
- Cultivated relationships with clients, understanding and addressing their unique needs with tailored debt resolution advice
- Had a solution-focused mindset with a genuine desire to assist clients
- Initiated outbound calls that were effective in scope, and led to successful payment or timely arrangement to satisfy the account delinquency
- Engaged in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
Customer Service Advocate
Convergent, Inc
10.2014 - 04.2018
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the company's culture
- Managed a large amount of incoming and outgoing calls
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
Education
High School Diploma -
Tara High School
Baton Rouge, LA05.2009
Skills
- Customer service advocate
- Compliant Resolution
- Customer Retention Strategies
- Troubleshooting Techniques
- Time Management
- Microsoft Office Products
- Multi-Line Phone (Avaya)
- Time management
- Communication and Interpersonal Skills
Timeline
OTR Driver Class A
National Carriers Inc
03.2022 - 10.2022
Loan Advisor
Bridgecrest Drive Time
04.2019 - 04.2020
Customer Service Advocate
Convergent, Inc
10.2014 - 04.2018
High School Diploma -
Tara High School
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