Christopher Broussard
Bossier City
Summary
Strategic P&D Manager with 6 years of leadership in high-volume sort and on-road operations. Drives safety performance and optimizes productivity while leading large teams in logistics environments. Focused on workforce planning, compliance management, and continuous improvement initiatives that enhance service delivery and reduce costs.
Overview
14
14
years of professional experience
Work History
Operations/P &D Manager
FedEx Corporation
Shreveport
08.2019 - Current
- Lead daily sort and on-road operations in a high-volume station, ensuring service, safety, and productivity goals are consistently met.
- Plan and adjust sort and on road operations based on forecasted volume and flight schedules to optimize staffing and reduce cost overages.
- Monitor key performance metrics including on-time service, productivity, and safety, implementing corrective actions as needed.
- Drive continuous improvement initiatives focused on efficiency, cost control, and service reliability.
- Manage full-cycle employee oversight including hiring, coaching, discipline, recognition, and performance management for Courier, Ops Coordinator, Ops Supervisors, and Ops Admin Teams.
- Promote and enforce a strong safety culture through training, communication, and accountability, contributing to improved safety performance.
- Conduct operational audits and ensure compliance with company policies, procedures, and business control standards.
- Support ISO certification processes and ensure operational readiness within a large station environment.
DOT Courier
FedEx Express
Lafayette
11.2011 - 07.2019
- Ensured safe, efficient pickup and delivery of packages, achieving high customer satisfaction through professionalism.
- Operated commercial vehicles (10,001–25,999 lbs) in compliance with all DOT regulations and company policies.
- Maintained strict adherence to safety protocols and operational procedures.
- Educated customers on FedEx services, ensuring accurate package handling, labeling, and documentation for seamless service.
- Developed strong customer relationships, leading to identification of additional business opportunities.
Education
University Of Louisiana Lafayette
Lafayette, LA01-2002
Skills
- Operations leadership
- Workforce planning
- On-road operations
- Process optimization
- Cost control
- Compliance management
- Regulatory compliance
- Data analysis
- Client relations management
- Performance coaching
Awards
- FY24 Key Contributor
- FY24 Best Overall Safety Performance
Core Competences
- Operations Leadership
- Safety & Compliance Management
- Workforce Planning & Staffing
- Sort & On-Road Operations
- Performance Management & Coaching
- Continuous Improvement / Process Optimization
- Budget & Cost Control
- Customer Service Operations
- DOT & Regulatory Compliance
- MS 365 & Operational Reporting
Timeline
Operations/P &D Manager
FedEx Corporation
08.2019 - Current
DOT Courier
FedEx Express
11.2011 - 07.2019
University Of Louisiana Lafayette