Christopher Golder
Kenner
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Route Specialist
Cintas
04.2022 - Current
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Assisted in training new hires, sharing best practices for navigation, time management, and safety protocols.
Supervisor
FedEx Ground Independent Service Provider
02.2022 - 11.2023
- Managed day to day operations, maintenance, Loading & unloading of trucks and Routes
- Created work schedules
- Demonstrated excellent people skills in both client and employee relationships
- Inventory management
- Reported to Owner
- Regularly supervised crew of 20+ Drivers
- Drove and handled deliveries for up to 100+ stops a day 6 days per week
- Utilized scanner to process and ensure timely deliveries
- Maintained a friendly and courteous demeanor with customers
- Completed all necessary paperwork, including confidential logs
- Drove P1200, P700 step vans
- Adhered to Department of Transportation (DOT) regulations
- Received, unloaded and delivered packages, products, items and materials
- Assured Packages arrived at destination
Pest Control Technician
Dial One
01.2018 - 02.2022
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity
- Inspected commercial and residential buildings and structures for pest issues
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates
- Achieved consistent 98% customer satisfaction rate
- Fostered excellent service leading to positive online reviews
- Drafted and completed service agreements with high level of accuracy
- Provided free home inspections to potential clients in effort to increase company exposure and business leads
- Drove to customer residences and places of business to inspect for pests
- Applied pesticides to inside and outside of structures utilizing company protocols
- Adhered to most stringent safety procedures when applying chemicals.
Branch Manager / Project Manager
Hollemire International LLC
06.2013 - 01.2018
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
- Recruited, hired, and supervised workforce of 5 - 30 people
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up
- Monitored and evaluated personnel performance to complete Quarterly reviews, recommend advancement or address productivity concerns
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
- Conducted meetings with clients to determine project intent, requirements and budgets
- Managed up to 10 - 15 projects per year
- Maintained schedules to ensure that key milestones were being met at every phase
- Provided outstanding service to clients to not only maintain but to extend relationship for future business opportunities
- Performed regular job site observations to provide direction for all general contractor personnel
- Successfully acquired an average of 2 new customers per month, generating a 10 % growth in revenue.
Swing Driver
Whitner Snacks
02.2011 - 06.2013
- Transported deliveries locally
- Completed basic maintenance such as minor repairs to keep vehicle neat and running properly
- Inspected truck for defects and safe operating condition before, during and after trips
- Established and maintained excellent customer relationships
- Safely loaded and unloaded deliveries according to size of load and content description
- Operated delivery box trucks in accordance with company safety policies and procedures.
Supervisor/ Liaison
Ashland Services
04.2010 - 01.2011
- Supervised a team of 100+ Lead personnel and oil-spill technicians
- Reduced average contract expenses by 40 % through aggressive negotiations with vendors
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Hired and trained 100 + of staff
- Checked job sites for accuracy, quality and to ensure that all specifications for the project were met
- Provided an elevated customer experience to generate a loyal clientele
- Developed reputation as an efficient service provider with high levels of accuracy.
Supervisor
Advanced Lawn Care
03.2002 - 03.2010
- Trimmed greenery, shrubs and hedges to maintain uniform appearance
- Reviewed plans and designs to ensure all grounds work was performed to specifications
- Rearranged planting beds and flower gardens seasonally
- Mulched gardens, placed sod and adjusted soils
- Installed and maintained landscapes at homes, offices and parks
- Removed and disposed of debris from work sites
- Operated landscaping equipment with a focus on safety and efficiency
- Provided accurate measurements and estimates for all projects
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
Education
Associate of Science - Emergency Medical Technology
Delgado Community College
New Orleans, LA03.2012
High School Diploma -
Destrehan High School
Destrehan, LA1997
Skills
- Managing Operations and Efficiency
- Project Management
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Overseeing Employees
- Product Management and Branding
- Managing Fleet Vehicles
- Complex Problem-Solving
- Managing Multiple Tasks
- Customer Interaction
- Customer Retention
- Route Management
- Delivery Schedules
- Effective Customer Communication
Certification
• Client relations (10+ years) • Customer service (10+ years) • Expense control (5 years) • Multi-tasker (10+ years) • Problem solver (10+ years) • Employee Evaluation (10+ years) • Strategic Planning (10+ years) • Budgeting (10+ years) • Human Resources (10+ years) • Landscape Maintenance (10+ years) • Mowing (10+ years) • Lawn Care (10+ years) • Pest Control (4 years) • Supervising Experience (10+ years) • Delivery Driver Experience (10+ years) • Management (10+ years)
Timeline
Route Specialist
Cintas
04.2022 - Current
Supervisor
FedEx Ground Independent Service Provider
02.2022 - 11.2023
Pest Control Technician
Dial One
01.2018 - 02.2022
Branch Manager / Project Manager
Hollemire International LLC
06.2013 - 01.2018
Swing Driver
Whitner Snacks
02.2011 - 06.2013
Supervisor/ Liaison
Ashland Services
04.2010 - 01.2011
Supervisor
Advanced Lawn Care
03.2002 - 03.2010
Associate of Science - Emergency Medical Technology
Delgado Community College
High School Diploma -
Destrehan High School
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