Christy Burris
Franklinton,LA
Summary
Experienced agency owner with a decade of expertise in tax services and compliance administration. Seeking to leverage skills in business operations, client relationship m Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Professional Event Planner
Community Events
Franklinton, LA
07.2012 - Current
- Orchestrated over 75 diverse community events including educational bashes, festive celebrations, and social activities.
- Ensured successful execution from concept to completion.
- Effectively managing vendor relationships and resource procurement
- Managed tracking of expenses to ensure fiscal responsibility.
Remote Manager
Martin & Taylor's Tax Service
Houston, TX
04.2018 - 01.2025
- Oversaw all aspects of business operations to ensure exceptional tax preparation and financial advisory services for individuals and small businesses.
- Built a strong client base of 300 through strategic marketing efforts.
- Oversaw training initiatives for 20+ Contractors and conducted performance evaluations to uphold top-tier service quality standards.
- Streamlined tax process with TaxSlayer Pro software, ensuring compliance with federal and state regulations.
- Delivered outstanding customer service by addressing inquiries efficiently.
- Utilized expertise in finance to optimize operational costs for increased profitability.
- Cultivated a reputation for unwavering commitment to client satisfaction at Martin & Taylor's Tax Service.
Remote Customer Service Representative
York Risk Management Services
Houston, TX
06.2018 - 07.2019
- Assist clients with the claims filing process, including gathering necessary information, guiding them through required steps, and updating them on claim status.
- Processed policy changes, endorsements, and renewals, ensuring accurate information is reflected in client accounts.
- Built rapports with clients, understanding their needs, and proactively addressing concerns to maintain customer satisfaction.
- Followed company policies and procedures related to data privacy, regulatory compliance, and ethical conduct.
- Demonstrated exceptional verbal and written communication abilities.
- Strong problem-solving and critical thinking abilities
- Detail-oriented with the ability to manage multiple tasks efficiently
- Proficiency in insurance industry knowledge and terminology
- Customer service focused with a positive attitude
- Experience with CRM systems and data management tools
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Cross-trained and backed up other customer service managers.
Compliance Administrator
GEM Mobile Treatment Services
La Porte, TX
11.2015 - 04.2018
- Managed 80 regulatory compliance accounts for chemical plants, refineries, and transportation.
- Monitored compliance with DOTD regulations.
- Overseen documentation and compliance reports,
- Created comprehensive instructional outlines promoting efficient learning.
- Used Microsoft Office Suite proficiently in report creation and task management.
Compliance Administrator
Meador Staffing
Deer Park, TX
11.2014 - 11.2015
- Managed regulatory compliance for chemical plants, refineries, and transportation, ensuring adherence to DOTD standards
- Overseen documentation, developed compliance reports, training manuals
- Proficiently utilized Microsoft Office Suite for report generation and project management tasks
- Secured a permanent position by demonstrating robust work ethic and effective management skills, transitioning from temporary staffing through measurable performance
Dental Front Office Receptionist
Louisiana Dental Center
Bogalusa, LA
06.2009 - 05.2012
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Managed appointment bookings for both new and existing patients through Dentrix.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
Education
Associates -
Houston Community College
12.2014
Diploma -
Franklinton High School
Franklinton, LA12.2002
Skills
- Technology Proficiency
- Microsoft Office Suite
- Sales Techniques
- Administrative
- Tax Slayer Software
- Vendor Management
- 10 Key Data Entry
- Office Management
- Business Development
- Event planning
- Event marketing
- Communication skills
- Community engagement
- Customer Service
- Communication
- Teamwork
- Problem solving
- Adaptability
- Leadership
- Time management skills
- Project management
- Typing 55wpm
- Call center operations
- Customer relationship management (CRM)
- Staff training
Accomplishments
Washington Parish NAACP Citizen of the Year Award 2023
Timeline
Remote Customer Service Representative
York Risk Management Services
06.2018 - 07.2019
Remote Manager
Martin & Taylor's Tax Service
04.2018 - 01.2025
Compliance Administrator
GEM Mobile Treatment Services
11.2015 - 04.2018
Compliance Administrator
Meador Staffing
11.2014 - 11.2015
Professional Event Planner
Community Events
07.2012 - Current
Dental Front Office Receptionist
Louisiana Dental Center
06.2009 - 05.2012
Associates -
Houston Community College
Diploma -
Franklinton High School