Christy Ducre
Slidell
Summary
Dynamic Support Coordinator Supervisor at Alphacare Support Coordination with a proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Overview
5
5
years of professional experience
Work History
Support Coordinator Supervisor
Alphacare Support Coordination
11.2020 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Coordinated meetings and events for internal and external groups.
- Worked with other departmental staff to answer questions and resolve problems.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Gathered, organized and input information into digital database.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Census Field Supervisor
Census Bureau
07.2020 - 10.2020
- Developed contingency plans to address unforeseen obstacles during field operations, ensuring minimal disruptions to the census-taking process.
- Improved operational efficiency by creating progress reports on a regular basis, enabling effective decision-making regarding resource allocation and scheduling adjustments.
- Promoted an inclusive working environment by fostering open dialogue among team members about diversity-related concerns or challenges they encountered during fieldwork assignments.
- Conducted performance evaluations for enumerators at regular intervals, identifying areas of strengths and weaknesses and providing targeted feedback for improvement.
- Coordinated with community leaders to establish productive relationships that facilitated successful data collection efforts.
- Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively.
- Resolved escalated conflicts between enumerators and respondents through diplomatic negotiations or mediation as necessary, ensuring smooth operations within assigned territory.
- Ensured accurate data collection by closely monitoring enumerator activities and reviewing submitted reports for correctness.
- Assisted in training new staff members, resulting in a well-prepared workforce ready to tackle census duties.
- Collaborated with other Census Field Supervisors on a regional level to share insights, experiences, and best practices that contributed to improved data collection efforts across territories.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Social And Behavioral Science
Concordia College
Selma, AL05-2017
Bachelor of Science - Interdisciplinary Studies
Concordia College
Selma, AL05-2017
Skills
- Appointment scheduling
- Data entry
- Documentation and recordkeeping
- Time management
- Verbal and written communication
- File organization
- Team collaboration
- Workload management
- Multitasking and organization
- Relationship building
- Coaching and mentoring
- Report writing
- Team leadership
Timeline
Support Coordinator Supervisor
Alphacare Support Coordination
11.2020 - Current
Census Field Supervisor
Census Bureau
07.2020 - 10.2020
Bachelor of Science - Social And Behavioral Science
Concordia College
Bachelor of Science - Interdisciplinary Studies
Concordia College
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