Christy Orgeron
Mandeville
Summary
Proven leader in customer service and office management, adept at driving operational efficiency and fostering positive relationships.
At Avalon Marble, streamlined operations and enhanced customer satisfaction, leveraging skills in organizational strategy and employee supervision.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments.
. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
Work History
Office Manager
Avalon Marble
06.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budget
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Customer Service Team Lead
Academy Sports & Outdoors
05.2018 - 06.2021
- Coached new team members on service techniques and
- provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Handled all the proper processes on daily profits.
- Evaluated customer service staff performance and provided constructive feedback.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Assistant Store Manager
Walgreens
01.2014 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Provided support to the Pharmacy when needed.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
CVS Pharmacy
11.2003 - 01.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Alfred Bonnabel High School
2801 Bruin Dr, Kenner, LA 7006505-1989
Skills
- Office management
- Billing
- Scheduling and calendar management
- Payroll processing
- Scheduling
- Inventory control
Timeline
Office Manager
Avalon Marble
06.2021 - Current
Customer Service Team Lead
Academy Sports & Outdoors
05.2018 - 06.2021
Assistant Store Manager
Walgreens
01.2014 - 05.2018
Assistant Store Manager
CVS Pharmacy
11.2003 - 01.2014
High School Diploma -
Alfred Bonnabel High School