Christy Terrell
Shreveport
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Family Dollar
Bossier City
03.2023 - 05.2025
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Developed relationships with suppliers to negotiate better prices.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
Circle K Convenience Store
Shreveport
02.2014 - 02.2023
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Co Manager
Sonic Drive In
Shreveport
06.2010 - 01.2014
- Maintained inventory levels by ordering supplies and tracking sales.
- Ensured compliance with health and safety regulations in the workplace.
- Ensured safety protocols were followed at all times.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Monitored daily operations to ensure efficient workflow.
- Recruited new staff members through job postings, interviews, and references checks.
Education
High School Diploma -
Fair Park High School
Shreveport, Louisiana05-1987
Some College (No Degree) - Accounting and Finance
Grambling State University
Grambling, LASkills
- Inventory management
- Financial management
- Customer service
- Employee training
Timeline
Store Manager
Family Dollar
03.2023 - 05.2025
Store Manager
Circle K Convenience Store
02.2014 - 02.2023
Co Manager
Sonic Drive In
06.2010 - 01.2014
High School Diploma -
Fair Park High School
Some College (No Degree) - Accounting and Finance
Grambling State University