Quick books
Christy Wallace
Bossier City,LA
Summary
I am a compassionate, detail oriented, self starter looking for a supervisor/manager position within the healthcare system. I am highly skilled with managing direct reports, coordinating staffing, implementing policies, procedures and ensuring the needs of the facility are met, very passionate and dedicated to my position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Rapid Orthopedic Clinic (ROC)
09.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor/interim manager clinical services
Ochsner/LSU
06.2022 - 05.2024
- I manage 5 clinics within the Ochsner system with 13 employees that report directly to me
- Those clinics consist of Allergy, Endocrine, Infectious Disease, Rheumatology and Pulmonology
- I am responsible for coordinating and supervising day to day actives within all clinics, making sure they are fully staffed and patient satisfaction is number one, hiring for open positions, posting open positions, time cards, monthly operating reports, daily operating reports, metrics, employee engagement, keeping my clinics under budget, explaining month end cost with medications and supplies purchased with in the month, purchasing supplies, organizing drug rep lunches, weekly reporting with my director
- Enforcing all policies and procedures
- Interviewing and terminating positions in a timely manor
- I am also a member of the employee engagement team
- Highly experienced with Epic EMR system
- While at Ochsner, I have made substantial changes there for the good
- I have implemented new policies and procedures, made sure all joint commission rounds were passed, I made it to the number one spot for my clinics on patient satisfaction
Medical assistant
Casse community Health
01.2020 - 06.2022
- Highly motivated and committed Medical Assistant with a proven history of superior performance at individual and team organized levels
- Multitasks and prioritize workloads with little or no supervision
- HIPAA compliant, Triage, EKG, EHR, Injections, Vitals, rooming patients, vaccine management, procedure assistance and excelent patient care
Office manager/CMA
Somers Pediatrics
10.2018 - 01.2020
- Provided direct supervision to 5 employees, ordered office supplies, vaccine manager, vaccine orders for private and state supplied vaccines, submit payment for office bills with company credit card, give vaccines, lab draws, allergy testing, PKU, allergy shot mixing, interview new employees, post new positions, enforce all policies and procedures, Organized work in an efficient and cost effective manner, appointment scheduling, built team work and maintained effective communication with direct reports
Education
CMA -
BPCC
Bossier City, LA05.2006
Skills
- CMA degree
- Fast Learner
- Communication Skills
- Leadership Skills
- BLS certified
- Ability to Multitask
- Excel
- Effective Time Management
- Power point
- Highly Organized
- Share point
- Management
- Word
- Leadership and Teamwork
- Vaccines
- Customer Service
- Epic
- Staff management
- Inventory control
- Customer relations
- Data entry
- Office administration
- Expense reporting
- Mail handling
- Administrative support
- Scheduling and calendar management
- Organizational skills
- Report preparation
- Scheduling
- Credit and collections
- Workflow optimization
- Payroll processing
- Clear oral/written communication
- Team supervision
- Relationship building
- Payroll and budgeting
- Staff training
- Meeting planning
Certification
- CCMA - Certified Clinical Medical Assistant
Software
Timeline
Office Manager
Rapid Orthopedic Clinic (ROC)
09.2024 - Current
Supervisor/interim manager clinical services
Ochsner/LSU
06.2022 - 05.2024
Medical assistant
Casse community Health
01.2020 - 06.2022
Office manager/CMA
Somers Pediatrics
10.2018 - 01.2020
CMA -
BPCC
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