Charles Mullings
Mandeville,La
Summary
Dynamic IT Field Service Technician with a proven track record at Network Technology Systems, enhancing user productivity through effective technical training and support. Skilled in virus removal and network configuration, I excel in fostering client relationships and achieving high customer satisfaction. Committed to proactive maintenance, I significantly reduced equipment failures.
Professional with strong background in IT service, adept at troubleshooting, network configuration, and hardware maintenance. Consistently delivers high-quality outcomes through effective team collaboration and adaptability to changing needs. Known for reliability, technical acumen, and results-driven approach to problem-solving. Skilled in customer support, system diagnostics, and preventive maintenance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
32
32
years of professional experience
Work History
IT Field Service Technician
Network Technology Systems
01.2009 - Current
- Increased user productivity by training end-users on new software applications and hardware devices.
- Developed strong relationships with clients by consistently delivering high-quality service and maintaining open lines of communication.
- Implemented preventative maintenance schedules that resulted in reduced instances of costly equipment failures or replacements due to wear-and-tear damage over time.
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Reduced downtime with proactive maintenance of computer systems, servers, and network equipment.
- Improved overall network performance by troubleshooting connectivity issues and optimizing configurations.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
Computer Technician
Millienum Computers
01.1994 - 11.2008
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
Education
High School Diploma -
Slidell High
Slidell, LA05-1991
Skills
- Windows administration
- Remote support
- Data backup and recovery
- IT asset management
- Help desk support
- Software installation
- Network configuration
- Hardware installation
- IT documentation
- Telecommunications
- Technical training
- Server maintenance
- Hardware upgrades
- VoIP systems
- System diagnostics
- Virus and malware removal
- Printer setup and repair
- Network monitoring
- Firewall configuration
- Network attached storage
- Network support
- Remote technical support
- Desktop support
- Team building
- Self motivation
- Hardware and software repair
- Technical troubleshooting
- Highly professional
- Goal setting
- Computer diagnostics
Timeline
IT Field Service Technician
Network Technology Systems
01.2009 - Current
Computer Technician
Millienum Computers
01.1994 - 11.2008
High School Diploma -
Slidell High
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