Cierra Adams
Denham Springs
Summary
Dynamic professional with extensive experience at Livingston Parish Sheriff's Office, excelling in high-pressure environments. Proven problem-solver with strong computer skills, enhancing efficiency through effective training and organization. Recognized for exceptional customer service and communication, ensuring swift responses during emergencies while maintaining composure and professionalism.
Overview
7
7
years of professional experience
Work History
Warrants Records Clerk
Livingston Parish Sheriffs Office
07.2024 - Current
- Work the front counter to help any walk-ins including: Property Bonds, Background checks, calling appropriate detective or evidence clerk, printing accident reports-handling money/giving change and writing a receipt for the report.
- Answer admin lines to check warrants and answer any questions they may have.
- Enter warrants into the CAD database and then filing them in the appropriate area.
- Remove warrants that are recalled by the Judges Chambers and pulling them from the filing cabinet.
- Scanning in/taking out Misd/Felony summons.
- Ensured proper filing and archiving of critical documents, maintaining an organized records system.
- Uploading statements into the system.
- Printing out accident reports and mailing them to insurance companies.
- Managed warrant tracking system, enabling officers to execute arrests promptly and effectively.
- Increased efficiency within the department by training new clerks on procedures related to recordkeeping, data entry, and document preparation.
Communications Deputy
Livingston Parish Sheriffs Office
06.2018 - 06.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
- Conducted quality assurance checks on recorded calls, identifying areas for improvement and providing feedback to fellow dispatchers.
- Improved dispatcher training by developing comprehensive manuals and guidelines for new recruits.
Education
Walker High School
Walker, LA05-2012
Skills
- Follow instructions
- Deadline oriented
- Works Well Under Pressure
- Strong Computer skills
- Problem-solving
- Excellent Organizational Skills
- Call center customer service
- Written and oral communication
- Positive attitude
Timeline
Warrants Records Clerk
Livingston Parish Sheriffs Office
07.2024 - Current
Communications Deputy
Livingston Parish Sheriffs Office
06.2018 - 06.2024
Walker High School
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