Cierrah Lott
Bossier City
Summary
Dynamic customer service professional with proven expertise at Pandora Jewelry, excelling in conflict resolution and relationship building. Skilled in active listening and complaint handling, I foster customer loyalty through empathetic communication. Adept at managing high-stress situations, I ensure satisfaction while maintaining professionalism and efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pandora Jewelry
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nail Technician
Lux Nails & Spa
01.2023 - 09.2024
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
Preschool Teacher
Wonder Years Learning Center
10.2022 - 01.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Customer Service Representative
Cash Advance Loans
02.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Business Administration - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Pike High School
Indianapolis, IN06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
Timeline
Customer Service Representative
Pandora Jewelry
09.2024 - Current
Nail Technician
Lux Nails & Spa
01.2023 - 09.2024
Preschool Teacher
Wonder Years Learning Center
10.2022 - 01.2024
Customer Service Representative
Cash Advance Loans
02.2020 - 10.2022
Associate Of Business Administration - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Pike High School
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