CINDY LOU ROBIN
Lafayette,LA
Summary
IT professional with strong expertise in application support, IT systems management, and end-user training. Experienced in troubleshooting hardware and software, deploying system upgrades, and optimizing workflows for large teams. Skilled in supporting design and production environments, managing licensing, and ensuring system reliability while collaborating across departments, delivering technical training, and improving productivity through effective problem-solving and preventative maintenance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SYSOPS TECHNICIAN II
Stuller Inc.
12.2022 - Current
- Provide support for 1,600+ employees diagnosing and resolving hardware/software issues, configuring and maintaining systems, replacing and optimizing hardware, maintaining compliance logs, and collaborating with teams to support specialized software environments and workflows.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
GEMVISION SOFTWARE SUPPOR SPECIALIST
Stuller Inc.
08.2021 - 12.2022
- Delivered first- and second-level support for CAD applications by troubleshooting issues, partnering with developers to resolve bugs, assisting with software deployments, providing remote configuration help, and training end-users on best practices.
EMR SPECIALIST
Park Place Surgical Hospital
03.2017 - 07.2021
- Developed and implemented software solutions to enhance surgical scheduling efficiency.
- Collaborated with clinical staff to integrate electronic health record systems effectively.
- Managed software updates and patches, ensuring compliance with healthcare regulations and standards.
Skills
- Adaptability
- AI & Machine Learning
- Amazon Web Services
- Oracle Cloud
- Salesforce
- MacOS Windows Linux
- ManageEngine
- Microsoft365
- Jira
- Active Directory
- Networking
- Scripting / Programming
Certification
- Oracle Cloud Associate Infrastructure Foundations
- AWS Cloud Technical Essentials, Cloud Practitioner, Generative AI, Machine Learning
- Google: Foundations for User Experience (UX) Design, IT Support
- Nvidia: AI Infrastructure & Operations Fundamentals
- Infosec: Computer Forensics
- Microsoft Fundamentals
Timeline
SYSOPS TECHNICIAN II
Stuller Inc.
12.2022 - Current
GEMVISION SOFTWARE SUPPOR SPECIALIST
Stuller Inc.
08.2021 - 12.2022
EMR SPECIALIST
Park Place Surgical Hospital
03.2017 - 07.2021