Cirene Masangkay
New Orleans
Summary
With 5 years of progressive experience at Trenasse, advancing from frontline service to executive leadership. Proven track record in optimizing restaurant operations, managing diverse teams and enhancing the guest experience. Ready to transition my hands on management expertise and dedication to service into a dynamic new environment.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Trenasse
09.2023 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Managed team schedule with eye for coverage needs and individual strengths.
Floor Manager
Trenasse
09.2022 - 09.2023
- Oversaw supply restocking, area cleaning, and product organization.
- Completed efficient daily opening and closing procedure to prepare teams.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Server
Trenasse
02.2021 - 09.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Daisy Mae's Southern Fried Chicken & Breakfast
11.2019 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Food and Beverage Intern
Hyatt Regency New Orleans
01.2019 - 01.2020
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cross-trained in other positions to support staff and meet customer needs and demands.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum Of The Philippines University
Manila, Philippines06-2018
Skills
- Inventory control
- Employee scheduling
- Budget control
- Staff management
Timeline
Assistant General Manager
Trenasse
09.2023 - Current
Floor Manager
Trenasse
09.2022 - 09.2023
Server
Trenasse
02.2021 - 09.2022
Server
Daisy Mae's Southern Fried Chicken & Breakfast
11.2019 - 03.2020
Food and Beverage Intern
Hyatt Regency New Orleans
01.2019 - 01.2020
Bachelor of Science - International Travel And Tourism Management
Lyceum Of The Philippines University