Claire Brown
Covington
Summary
Experienced Guest Service Representative with a strong background in hospitality and customer service. Demonstrated ability to improve guest relations through effective communication and teamwork. Skilled in cash handling and proficient in hotel management software, ensuring smooth operations and high levels of guest satisfaction. Committed to creating a welcoming environment and optimizing service delivery through collaboration and meticulous attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Chic-Fil-A
06.2023 - 03.2025
- Educated customers on product features, boosting informed sales decisions
- Addressed customer needs, enhancing satisfaction and loyalty
- Ensured store security, maintaining a safe environment
- Processed MoneyGram transactions with accuracy and reliability
- Built positive customer relationships, providing tailored solutions
- Empowered customers with in-depth product knowledge, attentively addressed inquiries, and facilitated secure monetary transfers
- Processed payments and issued receipts efficiently, enhancing customer satisfaction
- Resolved customer inquiries promptly, improving checkout experience
- Managed cash register with precision, ensuring accurate transactions
- Facilitated smooth purchase finalization, contributing to sales flow
- Supported team in maintaining a welcoming store environment
Front Desk Receptionist
Hotel Indigo
04.2021 - 08.2023
- Welcomed guests, ensuring smooth check-ins and enhancing their experience
- Resolved inquiries promptly, boosting guest satisfaction
- Shared hotel amenities and local attractions, enriching guest stays
- Coordinated with teams to fulfill guest requests, improving service quality
- Managed reservations and payments accurately, maintaining financial accuracy
- Coordinate across departments to fulfill guest needs, fostering a cohesive team environment
- Provide comprehensive information on hotel amenities and local attractions
Cashier
Target
10.2018 - 03.2022
- Managed cash handling responsibilities with precision, balancing registers and resolving discrepancies to maintain financial integrity
Education
Bachelor's - Accounting
Tulane University of Louisiana
New Orleans, LA03.2025
High school diploma -
Edna Karr High School
01.2016
Skills
- Surveillance
- Cash handling
- Customer Service
- Loss Prevention
- Guest relations
- Team Collaboration
- Data Entry
- Multitasking
- Time Management
- Problem Solving
- Conflict Resolution
- Sales Techniques
Certification
- PERC Card
- Guard Card
- Class D Security
Authorized To Work
US for any employer
Awards
Cheerleading, track, student council awards - 05/01/16
Personal Information
- Willing To Relocate: Anywhere
- Title: Guest Service Representative
Timeline
Customer Service Cashier
Chic-Fil-A
06.2023 - 03.2025
Front Desk Receptionist
Hotel Indigo
04.2021 - 08.2023
Cashier
Target
10.2018 - 03.2022
Bachelor's - Accounting
Tulane University of Louisiana
High school diploma -
Edna Karr High School
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