Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarence Hawkins

Houma

Summary

Dedicated Customer Service Representative with proven conflict resolution and problem-solving abilities. Committed to enhancing customer satisfaction through effective communication and multitasking skills. Excels at analyzing customer feedback, identifying areas for improvement, and implementing successful process enhancements.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Xfinity
Houma
11.2023 - 01.2026
  • Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
  • Addressed customer complaints through effective conflict resolution techniques, improving customer experience.
  • Demonstrated exceptional problem-solving skills in handling complex customer inquiries and complaints.

Customer Service Associate

CVS Pharmacy
Houma
05.2018 - 10.2023
  • Guided customers in locating products, processing returns, and handling payments with accuracy.
  • Resolved customer complaints and escalated issues to management, ensuring timely solutions.
  • Collaborated with team members during peak periods to achieve daily service and sales targets.

Education

High School Diploma -

Terrebonne High School
Houma, LA
05-1994

Skills

  • Customer Service
  • Issue Escalation
  • Conflict Resolution
  • Problem Solver
  • Multitasking
  • Time Management
  • Upselling

Timeline

Customer Service Representative

Xfinity
11.2023 - 01.2026

Customer Service Associate

CVS Pharmacy
05.2018 - 10.2023

High School Diploma -

Terrebonne High School
Clarence Hawkins