Clarissa Thibodeaux
Ragley
Summary
Detail-oriented and results-driven insurance professional with 9+ years of experience in insurance sales, customer service, account management, and administrative operations. Proven ability to build lasting client relationships, identify customer needs, conduct policy reviews, generate sales through cold calling and cross-selling, and provide personalized insurance solutions. Licensed in Property & Casualty and Life & Health insurance with extensive experience servicing personal insurance accounts, processing payments, coordinating with underwriters, and maintaining compliance with industry regulations. Strong organizational, communication, and problem-solving skills with a demonstrated commitment to exceptional customer service and community involvement.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Insurance Sales Agent
McMillian Allstate
Lake Charles, LA
08.2018 - Current
- Delivered comprehensive customer service by answering phones, processing payments, servicing insurance accounts, and addressing customer inquiries.
- Conduct policy reviews to identify coverage gaps, additional insurance needs, and opportunities for customers to reduce costs.
- Identify and pursue cross-selling opportunities across multiple insurance products.
- Conducted policy reviews to identify coverage gaps and additional insurance needs, enhancing customer understanding of options.
- Generated new business through cold calling, follow-up activities, referrals, and leveraging existing customer relationships.
- Provide comprehensive customer service by answering phones, processing payments, servicing insurance accounts, and addressing customer questions and concerns.
- Collaborate with underwriters to facilitate timely processing of applications, policy changes, and renewals.
- Assist customers with understanding their policies, coverage, deductibles, premiums, and available options.
Insurance Sales Agent
Polly Scott State Farm
04.2016 - 08.2018
- Conducted cold calls and follow-up with prospective customers to generate new insurance business.
- Conducted cold calls and followed up with prospective customers, generating new insurance business opportunities.
- Assisted customers with insurance questions, identifying optimal coverage tailored to individual needs.
- Developed professional relationships with customers through responsive and dependable service.
- Developed and maintained professional relationships with customers through consistent and reliable service.
- Supported daily office operations and contributed to agency sales and retention efforts.
Job Clerk
ShreveLand Constructors
Shreveport, LA
09.2015 - 04.2016
- Coded and processed invoices, ensuring accurate administrative records and timely payments.
- Maintained filing systems and organized documentation.
- Streamlined filing systems and organized documentation for easy access and retrieval.
- Answered phones and assisted with general office operations.
- Provided comprehensive administrative support to management and project staff to facilitate efficient operations.
Assistant Director
Chennault Rentals, Inc.
Lake Charles, LA
07.2012 - 09.2015
- Managed daily office operations, enhancing customer service for current and prospective tenants.
- Processed work orders and coordinated maintenance requests, ensuring timely resolution of tenant issues.
- Coordinated tenant move-in and move-out processes using TenantPro 7 and Propertyware.
- Processed eviction paperwork and related documentation as needed.
- Conducted apartment inspections during tenant move-outs.
- Processed eviction paperwork and related documentation.
- Completed utility and energy paperwork for tenant accounts.
- Received rental payments and completed daily deposits.
- Coordinated tenant move-in and move-out processes using TenantPro 7 and Propertyware, streamlining transitions for new and departing tenants.
Education
High School Diploma -
LaGrange Senior High School
Lake Charles, LASkills
- Insurance Sales
- Casualty insurance
- Life & Health Insurance
- Customer Service
- Account Management
- Policy Reviews
- Cross-Selling
- Cold Calling
- Client Retention
- Sales Development
- Insurance Underwriting Coordination
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- QuickBooks
- Administrative support
- Office Management
- Budget Management
- Accounts Receivable
- Accounts Payable
- Payment Processing
- Scheduling
- Organizational Skills
- Attention to Detail
- Community outreach
- Event Coordination
- Confidential Information Management
Certification
- Property & Casualty Insurance License – Individual Producer
- Life & Health Insurance License
- Louisiana Insurance Producer License
- Property & Casualty – AD Banker
- Valid Driver’s License
Timeline
Insurance Sales Agent
McMillian Allstate
08.2018 - Current
Insurance Sales Agent
Polly Scott State Farm
04.2016 - 08.2018
Job Clerk
ShreveLand Constructors
09.2015 - 04.2016
Assistant Director
Chennault Rentals, Inc.
07.2012 - 09.2015
High School Diploma -
LaGrange Senior High School
COMMUNITY LEADERSHIP
KREWE DE TRACAS
Event Coordinator & Board Member
- Plan, organize, and coordinate community events, fundraisers, family activities, and service projects.
- Assist with event planning, logistics, budgeting, volunteer coordination, fundraising activities, and community outreach.
- Coordinate vendors, volunteers, donations, prizes, sponsorships, and promotional activities to ensure successful events.
- Collaborate with board members, volunteers, community partners, and local organizations to execute events.
- Support charitable initiatives and community-service projects benefiting local families and organizations.
- Participate in board discussions and decision making related to by law changes, event planning, fundraising, community involvement, and organizational activities.