Clarissa Thomas
Bossier City
Summary
Aspiring Data Analyst with experience analyzing customer and operational data, managing large datasets, identifying trends, and preparing reports to support business decisions. Skilled in Excel, data validation, reporting, CRM systems, and process improvement. Strong attention to detail with experience in healthcare operations, technical support, and case management.
Overview
5
5
years of professional experience
Work History
Member Account Representative
Humana
04.2024 - 03.2026
- Analyzed customer account data to identify discrepancies and determine appropriate resolutions.
- Conducted eligibility verification and data validation to ensure accurate account information.
- Researched complex cases and evaluated multiple data sources to support decision-making.
- Monitored case trends and collaborated with cross-functional teams to improve resolution processes.
- Maintained data integrity by accurately documenting case outcomes in CRM systems.
- Reviewed customer records for compliance with company and regulatory requirements.
Technical Support Representative
Paramount Staffing LLC
11.2025 - 02.2026
- Provided technical assistance to customers via phone and email support.
- Diagnosed and resolved software and hardware issues for clients promptly.
- Documented customer interactions in ticketing system for future reference.
Customer Service Representative
Cigna
10.2022 - 09.2024
- Analyzed operational and customer service data, prepared reports for management review, and identified trends to support business decisions.
- Analyzed operational data and prepared reports to support management decision-making.
- Analyzed case data to identify trends and recurring issues, recommending process improvements to enhance customer service.
- Investigated system and workflow issues, proposing solutions that aimed to improve operational efficiency and customer satisfaction.
- Collected, organized, and interpreted data from multiple sources to support business operations.
- Supported performance tracking and reporting efforts, contributing to assessments of operational effectiveness.
- Collaborated with technical teams to evaluate and implement system enhancements.
Customer Support Analyst
Everise
11.2020 - 03.2022
- Investigated authorization denials and analyzed supporting documentation to uncover resolution opportunities, improving authorization outcomes.
- Monitored authorization requests to identify processing delays and workflow bottlenecks, facilitating timely resolutions.
- Reviewed clinical documentation and insurance requirements to determine authorization eligibility.
- Maintained accurate healthcare records while ensuring compliance with HIPAA and organizational standards.
- Generated status reports and tracked key metrics to enhance timely patient services.
Education
Airline High School
Skills
- Microsoft Excel (Pivot Tables, VLOOKUP, XLOOKUP)
- Data Analysis
- Data Entry & Validation
- Reporting & Dashboards
- SQL
- Power BI
- Google Sheets
- CRM Systems
- Data Quality Auditing
- Trend Analysis
- Microsoft Office Suite
Timeline
Technical Support Representative
Paramount Staffing LLC
11.2025 - 02.2026
Member Account Representative
Humana
04.2024 - 03.2026
Customer Service Representative
Cigna
10.2022 - 09.2024
Customer Support Analyst
Everise
11.2020 - 03.2022
Airline High School