CLAUDE SUMLER
Help Desk Technician
509 Kennedy Street AMA
Summary
Seeking a help desk technician position with either a growing MSP or IT Department to perform repair and maintenance of computer and network systems and ensure daily operations are run without any interruption.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Help Desk Technician
Irwin Fritchie Urquhart Moore & Daniels
08.2023 - Current
- Provided technical support to end-users via phone, email, and remote assistance, ensuring timely resolution of hardware and software issues.
- Managed ticketing system to track and prioritize support requests, improving response times and customer satisfaction.
- Configured and maintained desktop systems, printers, and peripherals to ensure optimal performance for all users.
- Conducted training sessions for new staff on system functionalities, enhancing overall team efficiency in troubleshooting procedures.
- Assisted in the evaluation of new technologies and tools that could enhance support operations or improve user experience.
- Provided on-call support for critical issues related to [Software].
POS Technician
Sodexo Live
08.2023 - Current
- Installed, configured, and maintained point-of-sale systems to ensure optimal functionality and user experience.
- Diagnosed technical issues with POS hardware and software, providing timely solutions that minimized downtime for retail operations.
- Conducted regular system updates and upgrades, ensuring compatibility with evolving technologies and enhancing overall system security.
- Trained new staff on the operation of POS systems, fostering understanding of system features and troubleshooting techniques to enhance team productivity.
Technology Manager
Innovative IT Partners
04.2021 - 05.2023
- Managed the implementation of new technological improvements, resulting in increased efficiency within the organization.
- Developed suggestions for technical process improvements to optimize resources and streamline operations.
- Analyzed client business processes to propose optimal software applications tailored to their unique requirements.
- Assessed company processes to determine the feasibility of outsourcing specific tasks or functions.
- Provided leadership and support for the IT department, ensuring smooth day-to-day operations.
- Recruited, trained, and mentored IT team members, fostering a productive and collaborative work environment.
- Recommended technology upgrades to improve client security and protect valuable information assets.
- Troubleshot systems comprised of security alarms and internet connectivity, resolving issues promptly and effectively.
- Demonstrated excellent skills in a help desk environment, providing top-notch customer support and problem resolution.
- Proficient in installing various printers and ensuring seamless integration with existing systems.
- Possesses extensive knowledge of computer hardware, enabling swift diagnosis and repair of equipment issues
I.T. Help Desk/Technician Apprentice
Next Tech Solutions
09.2020 - 04.2021
- Recorded technical issues and request in Solar Winds MSP/RMM
- Diagnosed and resolved problems
- Escalated issues as appropriate
- Interact with all levels of staff to resolve various technical issues with personal computers, medical research computers, printers, and conference room equipment
- Contact vendors as appropriate for maintenance in accordance with company contracts
- Maintain and report hardware inventory on a monthly basis in accordance with cooperate requirements
- Format and image computers for company use. Add computer to the DNS utilizing Active Directory as needed
- Primary point of contact for equipping new hires with appropriate desk setup. Activated ports as needed and installed additional software upon request.
- Streamlined the computer setup process from an average of two hours per computer per user down to 15 minutes
Sous Chef
Saltgrass Steakhouse
12.2017 - 10.2020
Monitoring Technician
Guardian Compliance
12.2016 - 07.2017
- Guardian Compliance, Recorded readings from valves, control valves, needle valves, flanges, etc.
- Knew the plant inside out, good with problem solving, excellent with hands on situations.
PIZZA CHEF
Domenica
05.2015 - 12.2016
Sautee Cook
Landry's Cajun Seafood & Steakhouse Restaurant
03.2015 - 04.2015
Sous Chef
Bonefish Grill
07.2014 - 04.2015
Cook
Carrabbas
07.2013 - 07.2014
Chef Manager
O'Charley's Restaurant
02.2012 - 07.2014
Sautee Cook
La Madeleine Country French Cafe
01.2013 - 04.2013
Education
Associate Degree in Information Technology - Information Technology
Herzing University
New Orleans, LA 05.2019 - 12.2020
Associate Degree in Culinary Arts - Culinary Arts
University Of Louisiana At Lafayette
Lafayette, LA 08.2008 - 05.2011
High School Diploma -
Destrehan High School
Destrehan, LA 08.2004 - 05.2008
Skills
Technical Troubleshooting
Hardware Configurations
Software Installs
LAN Connectivity
Problem Diagnosis
Phone & Online Support
Client/Server Models
Preventive Maintenance
User Training/Support
Customer Service
Compliant Handling
Certification
Currently pending certification for COMPTIA SECURITY+ SY0-601
Timeline
Help Desk Technician
Irwin Fritchie Urquhart Moore & Daniels
08.2023 - Current
POS Technician
Sodexo Live
08.2023 - Current
Technology Manager
Innovative IT Partners
04.2021 - 05.2023
I.T. Help Desk/Technician Apprentice
Next Tech Solutions
09.2020 - 04.2021
Associate Degree in Information Technology - Information Technology
Herzing University
05.2019 - 12.2020
Sous Chef
Saltgrass Steakhouse
12.2017 - 10.2020
Monitoring Technician
Guardian Compliance
12.2016 - 07.2017
PIZZA CHEF
Domenica
05.2015 - 12.2016
Sautee Cook
Landry's Cajun Seafood & Steakhouse Restaurant
03.2015 - 04.2015
Sous Chef
Bonefish Grill
07.2014 - 04.2015
Cook
Carrabbas
07.2013 - 07.2014
Sautee Cook
La Madeleine Country French Cafe
01.2013 - 04.2013
Chef Manager
O'Charley's Restaurant
02.2012 - 07.2014
Associate Degree in Culinary Arts - Culinary Arts
University Of Louisiana At Lafayette
08.2008 - 05.2011
High School Diploma -
Destrehan High School
08.2004 - 05.2008
Similar Profiles
Nathan NguyenNathan Nguyen
Rates Specialist at Quinn Emanuel Urquhart & Sullivan, LLPRates Specialist at Quinn Emanuel Urquhart & Sullivan, LLP
Madison PericMadison Peric
Private Nanny at Ashley UrquhartPrivate Nanny at Ashley Urquhart
Paul STRETTONPaul STRETTON
Operator at Urquhart Pastoral CompanyOperator at Urquhart Pastoral Company
Nina PoirierNina Poirier
Line Cook/server at Perkins RestaurantLine Cook/server at Perkins Restaurant
April CaseyApril Casey
Audit and Compliance Officer at Department of Transport and PlanningAudit and Compliance Officer at Department of Transport and Planning