Coco Menina
New Orleans
Summary
Dynamic Chief Consultant with expertise in personalized recommendations and competitive analysis at MYAVANA. Proven track record in boosting revenue through innovative marketing strategies and enhancing client satisfaction. Strong interpersonal communication skills complemented by qualitative research abilities, driving successful partnerships and elevating customer experiences in the beauty industry.
Overview
17
17
years of professional experience
Work History
Chief Healthy Hair Consultant /Research and Development Technician
MYAVANA
07.2023 - Current
- Resolve customer complaints global, professionally by offering alternative solutions while adhering to company's policies.
- Assist in global partnerships with leading beauty brands in achieving their goals by providing constructive feedback during performance evaluations or sharing effective tips during training sessions.
- Boost company's revenue through the development of innovative marketing strategies targeting new clientele global and local.
- Enhances client satisfaction by providing personalized hair consultations and recommending suitable products.
- Provide pre- and post-service consultations to accurately assess clients' needs.
Salon Owner/Operator
Coco's Room
10.2016 - 04.2023
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
Seasonal Worker
Sephora
10.2015 - 03.2016
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
Stylist Sales Associate
Nordstrom
11.2015 - 02.2016
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Translated inspiration into action by solving customer styling needs.
- Embraced fashion and understood market trends to articulate in client interactions.
Account Representative
Carol's Daughter
09.2008 - 03.2015
- Handled customer inquiries professionally, resolving issues promptly to maintain positive relationships.
- Supported Account Executives in achieving sales targets by providing administrative assistance and coordination.
- Provided support during trade shows or events by organizing logistics and managing booth operations.
Education
Associate of Applied Science - Cosmetic Science
Maricopa Community College System
AZ12-2025
Graduate Certificate - Professional Makeup Artistry For Film & TV
Joe Blasco
Hollywood, CA09-2013
Graduate Certificate - Master Cosmetologist
Sidney Collier Louisiana Technical
New Orleans, LA01-2004
Skills
- Personalized recommendations
- Networking expertise
- Inventory ordering
- Interpersonal communication
- Professionalism
- Qualitative research
- Competitive analysis
Accomplishments
- Selected as “Employee of the Month” for attention to detail and outstanding customer service.
- Collaborated with team of 5 in the development of Global brands
- Recognized by Essence Black Excellence as Beauty Expert 2024
Timeline
Chief Healthy Hair Consultant /Research and Development Technician
MYAVANA
07.2023 - Current
Salon Owner/Operator
Coco's Room
10.2016 - 04.2023
Stylist Sales Associate
Nordstrom
11.2015 - 02.2016
Seasonal Worker
Sephora
10.2015 - 03.2016
Account Representative
Carol's Daughter
09.2008 - 03.2015
Associate of Applied Science - Cosmetic Science
Maricopa Community College System
Graduate Certificate - Professional Makeup Artistry For Film & TV
Joe Blasco
Graduate Certificate - Master Cosmetologist
Sidney Collier Louisiana Technical
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