Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
COHEN DOYAL

COHEN DOYAL

Alexandria,LA

Summary

Dynamic dispatcher with proven expertise at Rapides Parish Sheriff Office, excelling in high-stress environments. Skilled in conflict resolution and customer service, consistently meeting performance metrics. Adept at data entry and effective communication, fostering teamwork and ensuring timely assistance. Recognized for maintaining accurate records and enhancing operational efficiency.

Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.

Overview

1
1
year of professional experience

Work History

Dispatcher

Rapides Parish Sheriff Office
04.2025 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Restaurant Waiter

Word of Mouth
11.2024 - 02.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Education

High School Diploma -

Alexandria Senior High
Alexandria, LA
05.2024

Skills

  • Attention to detail
  • Stress tolerance
  • Time management
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Schedule management
  • Customer relationship management
  • Multitasking and organization
  • Call handling
  • Effective communications
  • Organizational skills
  • Excellent communication
  • Teamwork and collaboration
  • Active listening
  • Decision-making
  • Data entry
  • Customer service
  • Team collaboration

Interests

  • Fundraising Events
  • Participating in fundraising events to support local charities, schools, or community projects
  • love watching my Saints and Tigers play football on Saturdays and Sundays
  • love going golfing with friend's
  • enjoy reading the word of god

Timeline

Dispatcher

Rapides Parish Sheriff Office
04.2025 - Current

Restaurant Waiter

Word of Mouth
11.2024 - 02.2025

High School Diploma -

Alexandria Senior High

Similar Profiles

CREATE PROFILE
COHEN DOYAL