Cole Dicke
Slidell
Summary
Proven leader and effective communicator, I excelled at Olde Towne Pizza Company, enhancing customer satisfaction and mentoring staff. Expert in kitchen organization and sanitation, I significantly improved service quality and efficiency. I developed strong customer service and multitasking skills. My strong work ethic and ability to quickly learn have consistently contributed to my teams' successes, making me a valuable asset in any service environment.
Overview
4
4
years of professional experience
Work History
Kitchen Shift Leader/Interim Manager
Olde Towne Pizza Company
10.2020 - 08.2024
- Assisted with budgeting and cost control measures, optimizing ingredient purchasing decisions for maximum value without sacrificing quality.
- Enhanced customer satisfaction by ensuring timely delivery of high-quality meals.
- Mentored junior staff, providing guidance on cooking techniques, recipe execution, and kitchen best practices.
- Upheld high standards for food presentation, resulting in consistent plating quality across dishes.
- Addressed customer feedback promptly, resolving issues effectively while also identifying areas for improvement within the kitchen operation as necessary.
- Managed food costs successfully by monitoring portion sizes consistently and minimizing spoilage through careful rotation practices.
- Maintained a clean, safe, and sanitized work environment in compliance with health regulations.
Server
Olde Towne Pizza Company
12.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Computer Science
University of Louisiana At Lafeyette
Lafayette, LA12-2027
Northshore High School
Slidell, LA05-2024
Skills
- Kitchen organization
- Cooking techniques
- Sanitation procedures
- Strong work ethic
- Cash handling
- Guest engagement
- Customer service
- Quick-Learner
Timeline
Server
Olde Towne Pizza Company
12.2022 - 11.2023
Kitchen Shift Leader/Interim Manager
Olde Towne Pizza Company
10.2020 - 08.2024
Bachelor of Science - Computer Science
University of Louisiana At Lafeyette
Northshore High School
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