Colleen Johnson
Bossier City
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Compassionate spiritual leader, adept at delivering impactful guidance and support with high productivity and efficiency in task completion. Skilled in public speaking, counseling, and community outreach, ensuring meaningful connections and positive outcomes. Excel in empathy, active listening, and conflict resolution to foster community growth and individual well-being. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
49
49
years of professional experience
Work History
Executive Pastor
Restoration Centre International Ministries
Bossier City
06.2015 - Current
- Conducted special services like baptisms, weddings, and funerals.
- Drafted promotional materials such as newsletters and brochures to publicize upcoming events.
- Prepared participants for roles in ceremonies, services or events.
- Planned special ceremonies, services and events in coordination with families and individuals.
- Optimized church committee functions clarifying goals and delegating tasks.
- Provided spiritual leadership and guidance to church staff, members, and volunteers.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Facilitated meetings with the board of directors to discuss church policies and procedures.
- Reached out to unchurched, new residents or inactive church members.
- Officiated weddings and led funeral services for church members.
- Participated in fundraising to support congregational activities.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
- Organized and facilitated weekly worship services, special events, and retreats.
- Instructed and guided individuals converting to new faith.
- Administered communion, baptisms and other religious rites.
- Gathered church members to aid community emergency or crisis response.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.
- Oversaw building management, supplies orders and facility repairs.
- Conducted seminars on topics related to Christian faith formation and growth.
- Preached and ministered to members and congregation through multiple avenues of communication.
- Referred families and individuals to community support services, psychologists, or doctors for necessary care.
- Developed strategic plans for short-term and long-term ministry goals.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Met with individuals in hospitals and prisons, offering comfort and support.
- Engaged in interfaith, community and recreational activities for religious programs.
- Managed all aspects of ministry.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Radio Programmer/ On Air Personality
Amistad Communications
Shreveport
06.2006 - 12.2022
- Used software and computer programs to compile and categorize data for daily use.
- Entered important data into computer programs with minimal errors to streamline workflow.
- Developed technical specifications and plans, documenting details into user manuals for future reference.
- Created instruction manuals for most-used software and computer programs to achieve easily accessible programming.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Communications Operator
BellSouth Telecommunications
New Orleans
11.1975 - 11.2003
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Christian Education And Theology
Christian Bible College
New Orleans, LA05-2002
Some College (No Degree) - Accounting
Dillard University
New Orleans, LASkills
- Public speaking
- Relational ministry
- Community outreach
- Team building
- Conflict resolution
- Effective communication
- Teaching
- Pastoral care
- Facilities management
- Preaching and teaching
- Marketing and communications
- Counseling
- Spiritual guidance
- Christian education
- Preparing weekly sermons
- Church administration
- Congregation services
- Officiating
- Discipleship training
- Small group facilitation
- Funeral Rites
Timeline
Executive Pastor
Restoration Centre International Ministries
06.2015 - Current
Radio Programmer/ On Air Personality
Amistad Communications
06.2006 - 12.2022
Communications Operator
BellSouth Telecommunications
11.1975 - 11.2003
Bachelor of Science - Christian Education And Theology
Christian Bible College
Some College (No Degree) - Accounting
Dillard University
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