Conner Rowell
Lake Charles
Summary
Accomplished leader with a proven track record at Verizon Wireless-Your Wireless, enhancing small business growth and boosting client satisfaction through strategic planning and exceptional customer service. Expert in sales management and team leadership, consistently achieving performance goals. Skilled in recruiting, training, and mentoring, with a keen attention to detail and decision-making prowess.
Overview
6
6
years of professional experience
Work History
SMB District Manager
Verizon Wireless- Your Wireless
10.2023 - Current
- Supervised 4 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Created and managed community events and customer promotions.
- Collaborated with cross-functional teams to deliver exceptional customer service, addressing clients'' unique needs and challenges.
- Enhanced small business growth through targeted marketing strategies and financial analysis.
- Prospected for new business through networking, community outreach, and customer referral generation.
Store Manager
Verizon Wireless-Your Wireless
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Technician/Salesperson/Store Manager
Phone Zone Cell Phone Repair
07.2018 - 06.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Organized work to meet demanding production goals.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Associate of Applied Science - Process Technology
Sowela Technical Community College
Lake Charles, LA05.2025
Skills
Leadership skills
Recruiting and Hiring
Strategic Planning
Customer Service
Training and coaching
Attention to Detail
Goal Setting and Performance Metrics
Sales management
Decision-Making
Team Leadership
Reference
- Phone Zone
-Pfalyn Fontenot (337) 499-0818
- Verizon-Your Wireless
-Darren Randolph (916) 618-7367
Timeline
SMB District Manager
Verizon Wireless- Your Wireless
10.2023 - Current
Store Manager
Verizon Wireless-Your Wireless
08.2022 - Current
Technician/Salesperson/Store Manager
Phone Zone Cell Phone Repair
07.2018 - 06.2022
Associate of Applied Science - Process Technology
Sowela Technical Community College
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