Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CONNIE WEST

Denham Springs

Summary

Resourceful front office administrator skilled in managing customer interactions and complex administrative tasks. Experienced in payroll, invoicing, and data entry, with proficiency in various software systems. Dedicated to delivering exceptional service and streamlining processes to support organizational goals.

Overview

6
6
years of professional experience

Work History

Front Office Administrator

Porter Orthodontics
Baton Rouge
04.2024 - Current
  • Greeted patients, managed check-in and check-out processes to ensure smooth patient flow.
  • Managed patient scheduling and appointment confirmations for efficient office flow.
  • Coordinated patient intake, collecting necessary information and documentation.
  • Assisted in maintaining organized patient records and files for easy access.

Office Administrator

Liberty Refrigeration
Baton Rouge
10.2022 - 04.2024
  • Human resources (onboarding/offboarding employees, training new employees on Field Edge Mobile & various service platforms, issues vehicles and delivers safety equipment), weekly payroll, accounts payable, accounts receivables, accepting work orders through Corrigo, Service Channel & Eco Trak platforms from multiple vendors, making work orders in Field Edge, set up new vendor accounts, dispatching technicians, orders parts, keeps inventory of extra parts, communicates with technicians to finalize work orders, invoices work orders in Field Edge, Corrigo & Eco Trak. Compiles reports, data entry, customer service, delivers parts to technicians or ice to vendors as needed.
  • Managed daily office operations and ensured a smooth workflow.
  • Coordinated schedules and appointments for team members and clients.
  • Maintained accurate records and organized filing systems for documents.

Orthodontic Clinician/Marketing/Ordering

Carlton Orthodontics
Denham Springs
07.2020 - 04.2020
  • Greeting patients, seating patients/parents in the treatment areas, assisting Dr. Carlton with all Damon intraoral orthodontic treatment procedures, fit/load cement into molar bands, load glue on brackets & attachments, places separators, removes glue & cement with glue remover, places & removes arch wires, places open/closed coil springs, power chains, ligature ties and pontics, delivers forsus & mara appliances for bite correction, performs full digital diagnostic records, took detailed impressions for study models, retainers and specialty appliances, creates and designs monthly patient contests, creates and designs quarterly contest drawing, announces winners of contest on Facebook/Instagram along with taking & posting their photos, asks patients for referrals of friends & family to our practice, helps treatment coordinator with preparing bags for career day and preparing items for deliveries, helps lab tech with pouring/pulling models, making essix retainers, maintaining a sterile sterilization area, maintaining a neat, clean, stocked workstation and treatment area, taking inventory of all clinical supplies, ordering & distributing of all clinical supplies, superb customer service, answering phones, directing calls, scheduling appointments, posting payments, confirming appointments, utilizes postage meter, fax, scanner & copier.
  • Provided patient assessments and treatment plans for orthodontic care.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Collaborated with the dental team to ensure seamless patient experiences.

Education

Certificate of completion - Expanded Duty Dental Assistant, X-Ray for Dental

LOUISIANA STATE UNIVERSI'I'Y MEDICAL CENTER
New Orleans, LA
01-1999

Graduate - General studies, Marketing, Business Management

Port Allen High School
Port Allen, LA
01-1993

Skills

  • Front desk
  • Customer service
  • Scheduling appointments
  • Task coordination
  • Reception duties
  • Data entry
  • Multi-line telephones
  • Payment processing
  • Payroll management
  • Billing administration
  • Accounts payable
  • Accounts reconciliation
  • Office management
  • Office administration
  • Document management
  • Document scanning
  • Document reproduction
  • Mail handling
  • Mail distribution
  • Visitor management
  • Calendar management
  • Meeting coordination
  • Event coordination
  • Travel coordination
  • Cash management
  • Supplier relations
  • Inventory management
  • Managing office supply inventory
  • Workplace safety compliance
  • Training
  • New hire orientation
  • Exit interview coordination
  • Employee relations
  • Human resources management
  • Staff development
  • Leadership and supervision
  • Supervisory
  • Problem solving
  • Time management
  • Attention to detail
  • Detail oriented
  • Multitasking
  • Team player
  • Quick learner
  • Effective communication
  • Verbal communication
  • Business correspondence
  • Telephone reception
  • Task management
  • Database maintenance
  • Ethics-focused
  • Technical support
  • Report preparation
  • Report compilation
  • Financial record keeping
  • Billing management
  • Billing and coding
  • ACH payment processing
  • File maintenance
  • Spreadsheet development
  • Dolphin Imaging
  • Dolphin Management
  • OPMS
  • Inventory control
  • Orthotrac
  • Ortho 2 Viewpoint
  • Ortho2 Edge
  • Carestream orthodontic software systems
  • 3M Mini twin
  • Damon bracketing systems
  • Phone system handling
  • Customer engagement
  • Inventory control
  • Office supply management
  • Clerical
  • Business administration
  • Meeting planning
  • Event coordination
  • Mail distribution
  • Managing office supply inventory
  • Billing and coding
  • Accounting ledger maintenance
  • Mail handling
  • Report preparation
  • Business administration
  • Office administration
  • Spreadsheet development
  • Verbal communication
  • Planning events
  • Scheduling
  • Vendor management
  • Inventory control
  • Ortho2 Edge software
  • ACH payment processing
  • Data verification
  • Phone system handling
  • Patient scheduling

References

Provided upon request.

Timeline

Front Office Administrator

Porter Orthodontics
04.2024 - Current

Office Administrator

Liberty Refrigeration
10.2022 - 04.2024

Orthodontic Clinician/Marketing/Ordering

Carlton Orthodontics
07.2020 - 04.2020

Certificate of completion - Expanded Duty Dental Assistant, X-Ray for Dental

LOUISIANA STATE UNIVERSI'I'Y MEDICAL CENTER

Graduate - General studies, Marketing, Business Management

Port Allen High School

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CONNIE WEST