Connie Matherne
Houma
Summary
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
20
20
years of professional experience
Work History
Teller
South Louisiana Bank
Houma, LA
07.2008 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and recordkeeping.
- Resolved customer inquiries and complaints, enhancing overall client satisfaction and trust.
- Maintained compliance with banking regulations, mitigating risk through diligent adherence to policies.
- Developed strong relationships with clients, fostering loyalty through personalized banking solutions.
- Implemented best practices for cash management, contributing to enhanced security measures within the branch.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Maintained friendly and professional customer interactions.
Cashier
Walmart
Houma, La
03.2005 - 07.2008
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout areas to enhance operational efficiency.
Education
Certificate of Technical Studies -
Fletcher Technical School
Houma, LA10-2004
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Timeline
Teller
South Louisiana Bank
07.2008 - Current
Cashier
Walmart
03.2005 - 07.2008
Certificate of Technical Studies -
Fletcher Technical School
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