Consuela Guice
Monroe
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Walmart
02.2023 - 05.2023
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Answered product questions using knowledge of sales and store promotions.
Shift Manager
Kentucky Fried Chicken
09.2021 - 10.2022
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Cashier
Home Depot
04.2020 - 10.2020
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Domino's Pizza
09.2019 - 03.2020
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Practical Nursing
Bossier Parish Community College
Bossier City, LA 05.2001 -
High School Diploma -
Delhi Charter School
Delhi, LA 05.2001 -
Skills
Customer Complaint Resolution
Merchandise Restocking
Payment Collection
Guest Services
Cash Handling
Product Recommendations
Refund handling
Up-selling techniques
Analytical Thinking
Team building
Teamwork and Collaboration
Product restocking
Timeline
Customer Service Cashier
Walmart
02.2023 - 05.2023
Shift Manager
Kentucky Fried Chicken
09.2021 - 10.2022
Cashier
Home Depot
04.2020 - 10.2020
Customer Service Representative
Domino's Pizza
09.2019 - 03.2020
Associate of Science - Practical Nursing
Bossier Parish Community College
05.2001 -
High School Diploma -
Delhi Charter School
05.2001 -