Coreion Haynes
American Express
Ponchatoula
12
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Remote Sales/customer Service Advisor II
3 Years 9 Months- Improving product and process knowledge using self-help and training resources
- Consistently exceeded monthly sales targets through effective customer engagement and product knowledge
- Work independently and within an evolving team environment,comfortable speaking to customers in a professional manner
- Demonstrate knowledge of Microsoft Office 365 applications (i.e. Outlook, Excel, Word)
- Identified client needs through active listening and provided tailored solutions to meet their specific requirements
- Assisted customers with account and payment related questions in a high volume environment.
- Protect customer information while following security and compliance procedures.
Billing Customer Service Representative
2 Years 11 Months- Serve as first level escalation for billing and payment questions from Customer Care
- Understand and meet monthly, quarterly and annual goals.
- Used probing techniques to determine debtors' reasons for delinquency.
- Maintained accurate records of customer accounts, payments and payment plans.
- Investigate and resolve declined, failed and pending payments.
- Manage recurring billing, subscription changes, refunds and credits in accordance with policy
- Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
Remote Customer Service Representative
2 Years 4 Months- Optimized workflow processes, reallocating resources based on case volume and complexity to ensure timely followups.
- Coordinated with cross-functional teams to streamline follow-up processes and improve communication workflows.
- Developed standardized follow-up procedures that increased efficiency and reduced response times significantly.
- Enhanced team productivity with thorough documentation of follow-up actions and outcomes.
- Managed medical billing processes, ensuring accurate coding and timely submissions to insurance providers.
Customer Service Representative
6 Years 2 Months- Processed high volumes of data entries, ensuring accuracy and efficiency across multiple projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinated communication between clients and underwriters to streamline policy processing.
- Followed up on denials, late payments, extensions and other special circumstances.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Education
Some college - Nursing
High school diploma or GED - Finance
Skills
Microsoft Office 365 applications (i.e. Outlook
Excel
Word)
Excellent written and verbal communication skills
Meeting monthly
quarterly and annual objectives
3+ years of experience in payment operations
billing
collections
Strong critical thinking and analytical skills
Account management
Payment processing
Product and service solutions
Timeline
Remote Sales/customer Service Advisor II
American Express
09.2022 - 06.2026Read More
Billing Customer Service Representative
PNC Bank
09.2020 - 08.2023Read More
Remote Customer Service Representative
ARISE
03.2019 - 07.2021Read More
Customer Service Representative
DJ Helping Hands
04.2014 - 06.2020Read More
Baton Rouge Community College
Some college from Nursing
Read More
Scotlandville Magnet High School
High school diploma or GED from Finance
Read More