Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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CORNECIA BELT

West Monroe

Summary

Dedicated and Caring Customer Service Representative with over 4 years of experience in customer service, including sales, tech support, and customer care. Thrives in going all the way to resolve customer issues, build rapport, and ensure satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Coast Professional Inc.
04.2025 - Current
  • Delivered exceptional customer service by resolving inquiries and complaints efficiently.
  • Assisted in training new team members on service protocols and systems.
  • Enhanced customer satisfaction through effective problem-solving and communication skills.
  • Managed inventory levels, ensuring stock availability for high-demand products.
  • Implemented feedback mechanisms to gather customer insights, driving process improvements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Customer Service Representative

Walmart
03.2023 - Current
  • Memorized store organization system, as well as special products and discounts, and directed customers to desired products.
  • Conducted returns and informed customers of the return policy.
  • Maintained a friendly and positive attitude in hectic situations. Assisted with training new hires with POS systems and organization protocols.
  • Answered customers questions and addressed problems and complaints in person and via phone.

Customer Service Associate

Target
02.2022 - 03.2023
  • Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding.
  • Provided support to 25-35 customers per day, educate customers on electronics, payment plans, and rewards programs, and exceed monthly sales.
  • Identified solutions to customer issues, including defective products, refunds, store credit, and achieve customer satisfaction.
  • Helped customers with any questions concerns direct phone calls to right area of store.
  • Leaned how to be a cashier, sales floor team member, operator, brand member, and stock room team member.

Team Member Associate

Chick-Fil-A
04.2020 - 02.2022
  • Prioritized tasks appropriately during busy hours to ensure customer waiting time did not exceed 5 minutes.
  • Accurately counted up orders for billing, received payments, gave out change while maintaining a friendly yet professional attitude.
  • Ensured full 100% consistency of products and guests’ experience with brand culture and excellence standards.
  • Answered incoming calls quickly and efficiently.

Education

High School Diploma -

Ouachita Parish High School
Monroe
05.2021

Skills

  • Empathy
  • Active listening
  • Collaboration
  • Problem Solving
  • Adaptability
  • Written Communication
  • Verbal Communication
  • Electronic Records Software Billing
  • Patience

LANGUAGES

English

Timeline

Customer Service Representative

Coast Professional Inc.
04.2025 - Current

Customer Service Representative

Walmart
03.2023 - Current

Customer Service Associate

Target
02.2022 - 03.2023

Team Member Associate

Chick-Fil-A
04.2020 - 02.2022

High School Diploma -

Ouachita Parish High School

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CORNECIA BELT