Cortney Forrest
Slidell
Summary
I am a dedicated, reliable,motivated professional with several years of experience offering office support. I’m an energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
Acumen Fiscal
Covington
08.2022 - 08.2025
- Coordinated office activities to enhance operational efficiency and communication.
- Directed customer inquiries to appropriate department personnel.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and correspondence, ensuring prompt responses to inquiries.
- Maintained filing systems, organizing files for easy retrieval of information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Processed invoices and expense reports for timely payment approvals.
Customer Service Supervisor
Maximus Federal
Bogalusa
12.2018 - 06.2022
- Customer Service Supervisor for representatives of CMS Medicaid/Medicare Services Works with Consumers who have complaints, orders, or require information about services rendered from the state.
- Providing proactive outreach, Handling Customers complaints, Monitoring customer satisfaction levels, and Referring to the appropriate personnel.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Led customer service team to enhance support operations and improve client satisfaction.
- Trained staff on best practices for handling customer inquiries and complaints.
- Monitored phone calls to provide feedback and coaching.
- Supervised customer service team to ensure quality support and engagement.
- Resolved customer complaints to enhance satisfaction and retention.
- Monitored team performance metrics to identify training needs and opportunities.
- Facilitated regular team meetings to promote collaboration and share updates.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Evaluated employee job performance and motivated staff to improve productivity.
Customer Service Team Lead
General Dynamics Information Technology
Bogalusa
09.2013 - 12.2018
- Customer Service for Consumers who are applying for health insurance. Affordable Care Act/Obama and Referrals to State Medicaid. Providing tax forms etc., Filing personal records and securing PHI.
- Managing incoming calls, Providing and answering Consumers questions, Updating records, via phone, emails, or chat platforms.
- Documented customer interactions using company software for accurate records.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Northshore Technical College
Covington, LA 09.2024 - 09.2025
Medical Billing and Coding -
DELTA COLLEGE
Slidell, LA 07.2023 - 08.2024
Diploma -
Bogalusa High School
Bogalusa, LA 08.2009 - 05/2012
Skills
- Data Visualization
- Conflict Resolution
- Collaborative
- Adaptability
- Critical Thinking
- EHR
- Organization
- Professional
- Knowledgeable
- Responsible
- Dedicated
- Billing and Coding
- Patient advocacy
- Healthcare education
- Customer relationship management
- Effective communication
- Senior leadership support
- Quality control
- Professional telephone demeanor
- Account management
- Typing proficiency
- Microsoft Office
- Record keeping
- Data entry
- Time management
- Program files maintenance
- Insurance eligibility verification
- Records management systems
- Microsoft Excel
- Patient scheduling
- Certified Microsoft office specialist
- Documentation and recordkeeping
- Administrative support
References
- Candid Otillio Lacombe, LA 985-328- 1877 candidscott@hotmail.com
- Ashley Burns Bogalusa,La 985-750-1958
- Amber Green Slidell, LA 985-788-2763
- Timithia Hall Covington, LA 985-875-4075
Timeline
Northshore Technical College
09.2024 - 09.2025
Medical Billing and Coding -
DELTA COLLEGE
07.2023 - 08.2024
Administrative Assistant
Acumen Fiscal
08.2022 - 08.2025
Customer Service Supervisor
Maximus Federal
12.2018 - 06.2022
Customer Service Team Lead
General Dynamics Information Technology
09.2013 - 12.2018
Diploma -
Bogalusa High School
08.2009 - 05/2012